Forum Discussion

Guide

Mar 23, 2019

Solved

Can't login to the Nighthawk app

Model: R8000P I have used the Nighthawk app for a year now, no problems. Bought a new phone, tried to sign in to Nighthawk app, no error message, just always returns to the login app. So I tr...

Rol23
Apr 18, 2019
Holy crap, I got it to work!!!!!!

So read on another thread about clearing cache and app, then trying again. I did that a few times and nothing. I tried changing my passord many times too, that didn't work too. I removed special characters from my password, that didn't work at all.

So I am writing angry emails, angry post. I try one more time, force stop the app, then I cleared the cache and data. Next I went back to the nighthawk app and tried to login, I finally get the two step authentication pop up, this never popped up in all my attempts. It was linked to my phone and my email. So I selected email and entered in the code, then admin code and boom I am in.

I guess in short the solution is keep force stopping, clear cache and data, then try again until you get 2 step up. Also try and remove special characters from password if this doesn't work.

Netgear's support is crap, probably the last time I buy or suggest any of their products.

Rol23

Guide

Apr 18, 2019

Holy crap, I got it to work!!!!!!

So read on another thread about clearing cache and app, then trying again. I did that a few times and nothing. I tried changing my passord many times too, that didn't work too. I removed special characters from my password, that didn't work at all.

So I am writing angry emails, angry post. I try one more time, force stop the app, then I cleared the cache and data. Next I went back to the nighthawk app and tried to login, I finally get the two step authentication pop up, this never popped up in all my attempts. It was linked to my phone and my email. So I selected email and entered in the code, then admin code and boom I am in.

I guess in short the solution is keep force stopping, clear cache and data, then try again until you get 2 step up. Also try and remove special characters from password if this doesn't work.

Netgear's support is crap, probably the last time I buy or suggest any of their products.

aphexx0407

Guide

Apr 18, 2019

You are a legend mate! Was able to get into the verification process after
1. Force stopping the app
2. Clearung data & cache
3. Opening the Nighthawk app again

Now I am able to login to my Netgear account. After logging in it then also asked me to login to my router's admin account.

The reason why it wouldn't let me login to my Netgear Account is because the server doesn't recognize or allow this new phone I am using. They (Netgear) should've at least placed a Trusted Device section when users login to their account online so it is easier to manage devices.

Thanks heaps man!