Orbi WiFi 7 RBE973
Reply

Can't register my router to the Genie app (WNR3500Lv2

KHeilborn
Tutor

Can't register my router to the Genie app (WNR3500Lv2

Hi

I'm having problem to register my router to the Genie app using either the Genie iOS app or the Window app. Logging in with remote access gives that "No router is registered with this account. Connect this device locally behind the router. then try again". But when doing so - what should I do to register the router? Going to Router settings gives me nothing..... What do I not understand?

 

Please help!

Kind regards

/Knut

Model: Genie|Desktop| Mobile| and Product Setup Genie
Message 1 of 4

Accepted Solutions
DexterJB
NETGEAR Moderator

Re: Can't register my router to the Genie app (WNR3500Lv2

Hi @patfan0315,

 

Please refer to the link below for the devices that is supported by the NETGEAR Genie app:

 

http://kb.netgear.com/app/answers/detail/a_id/24686/~/netgear-genie-supported-routers

 

You can also access the router's UI via a web browser to make changes to its settings. Your extender should not affect that functionality. You may find the link below helpful.

 

http://kb.netgear.com/app/answers/detail/a_id/980

 

Regards,

 

Dexter

Community Team

View solution in original post

Message 4 of 4

All Replies
DexterJB
NETGEAR Moderator

Re: Can't register my router to the Genie app (WNR3500Lv2

Hi @KHeilborn,

 

The reason for that is your router model is not among the supported devices. You may check the link below and click on the option at the bottom that indicates "This answer applies to the following products (Click to Expand)" to see the list of supported devices.

 

http://kb.netgear.com/app/answers/detail/a_id/26255/related/1

 

Regards,

 

Dexter

Community Team

Message 2 of 4
patfan0315
Aspirant

Re: Can't register my router to the Genie app (WNR3500Lv2

plus i seen u cant use the genie fully unless u have a nighthawk extender or router cause ever since ive gotten the AC1200 EX6200 extender i havent been able to get full access or update my router to set it uo proply so that tells me i bought the wrong extender then 

Message 3 of 4
DexterJB
NETGEAR Moderator

Re: Can't register my router to the Genie app (WNR3500Lv2

Hi @patfan0315,

 

Please refer to the link below for the devices that is supported by the NETGEAR Genie app:

 

http://kb.netgear.com/app/answers/detail/a_id/24686/~/netgear-genie-supported-routers

 

You can also access the router's UI via a web browser to make changes to its settings. Your extender should not affect that functionality. You may find the link below helpful.

 

http://kb.netgear.com/app/answers/detail/a_id/980

 

Regards,

 

Dexter

Community Team

Message 4 of 4
Top Contributors
Discussion stats
  • 3 replies
  • 4448 views
  • 0 kudos
  • 3 in conversation
Announcements

Orbi WiFi 7