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Forum Discussion
Solved
Cannot connect to OpenDNS account after firmware update
I already made a post on OpenDNS and submitted a ticket to their support team. They told me open a ticket through netgear. I just wanted to know if anybody else is having this problem. https://su...
Hi jdfet,
1. What is the model number and firmware version of the router?
2. What version of NETGEAR Genie do you have installed?
3. Are you able to login to your OpenDNS account via https://netgear.opendns.com/sign_in.php?
4. Are you using an OpenDNS account or did you register using the NETGEAR Genie?
Here are a few steps you can try:
1. Login using a different device (Android, iOS, another computer).
2. Reset the router.
3. Register a new account via the NETGEAR Genie.
Regards,
Dexrter
Community Team
Yup, v2.4.34. I have tried everything...from reinstalling the genie app, rebooting the router/factory reset, to contacting OpenDNS. I even tried other solutions from similar forum posts, with no success. I don't know what I can do anymore :smileysad: I'll send in a support ticket later today. It's mindblowing, because it was working a few weeks ago...
Have you reset the device to factory settings at any stage in this process?
It is not always necessary, but sometimes Netgear makes changes that need it.
I have done it two times. One with the new firmware update and after the rollback to the old version.
OK. You didn't mention it, so I thought it worth throwing that one into the mix.
Hi Dyathias,
1. If you already setup Parental Controls before, you should be able to login via https://netgear.opendns.com.
2. Have you tried logging in using another device (Android, iOS, another computer)?
Regards,
Dexter
Community Team