Cannot enable Anywhere Access on Nighthawk App 2.21.0.2590

[msbusby]

Cannot enable Anywhere Access on Nighthawk App, have latest firmware v1.0.11.112. Recently had to do a factory reset, but access anywhere will not turn on on App. I also re-downloaded the Nighthawk app for Android.  Model RAX50

[FURRYe38]

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

Have you uninstalled then re-installed the app? 

Try a different device to compare? 

[msbusby]

I have tried on 3 android devices (2 phones/1 tablet), two of which I downloaded the app from the play store today.  They all are the same. I can connect locally with some issues (even though wifi on and device connected the Nighthawk app says it can't find the router, but then after a second or third try it will connect). The access anywhere was working fine until a few days ago, when something happen with the router, and when I re-booted it defaulted to the Netgear Wifi network(not what I had named it), as an open network. I did a factory reset and renamed to the original personal wifi network name using the Nighthawk App.

ISP = WOW - 1GB/  Modem is Arris Touchstone CM8200

[FURRYe38]

Ok, I recommend submitting a bug report on this by this method;

https://community.netgear.com/t5/Nighthawk-App/How-to-report-a-bug-on-the-Nighthawk-App/td-p/2134684...

Your not the only one and I've passed this on to NG as well. 

[msbusby]

Have submitted. No response, and not working.

[FURRYe38]

Does this work? 

https://community.netgear.com/t5/Nighthawk-App/Nighthawk-app-not-connecting-but-Wi-Fi-works-gt-Try-T...

FYI about Apple devices:

https://community.netgear.com/t5/Nighthawk-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-...

[Tasom]

I'm having the same issue on an MR80,have submitted bug report.

[MGogulapati]

@msbusby Have you tried downgrading the router firmware to the prior version? 

In my case, i had exact similar experiences as you on my netgear RAX48 router with the latest firmware update.  Couple of days ago, i've downgraded the router to the prior version of the firmware and things are back to normal with Anywhere Access from my Andriod Nighthawk app (latest version). 

Regards,
MG, 

RAX48 - V1.0.10.110_2.0.75
Nighthawk - V2.21.1.2602