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Cannot stop parental control filtering - Netgear router Model WNDR3700v4

michelle59
Aspirant

Cannot stop parental control filtering - Netgear router Model WNDR3700v4

Hi

 

I wonder if someone can advise me.  I set up parental controls to include a complete stop on all websites loading, starting at midnight until 5 am, I did this via a custom option and ticked every box.  I then added a bypass account on my mobile so I could still access the internet.  This worked fine for ages, then all of a sudden the bypass seemed to stop working and I coudn't access the internet on my mobile from midnight, I cannot even access the parental controls on the Genie app because it appears to be not connected to the router.

 

I turned off the parental controls - no change.

I have removed the custom time control from the parental control but still my mobile with the bypass stops at midnight. 

I deleted the Genie app off my phone - still the same. 

I have accessed Genie on my PC and it says live parental control disabled.

 

Where to go from here? Does anyone have any idea's, is driving me nuts.

 

Many thanks

 

Michelle

 

Message 1 of 3
StephenB
Guru

Re: Cannot stop parental control filtering - Netgear router Model WNDR3700v4

You could try a factory reset of the router, and set it up from scratch.  That will clear out any garbled settings in the configuration.

Message 2 of 3
michelle59
Aspirant

Re: Cannot stop parental control filtering - Netgear router Model WNDR3700v4

Thank you, I will have a go.
Message 3 of 3
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