Cell net gear app

[Raebecca]

I have the net gear app on my cell. I am trying to log in using admin and password to change parent controls but it will not let me login.... help please...

[DexterJB · Accepted solution]

Hi @Raebecca,

1. What is the model number and firmware version of your device?

2. Please try using another device (Android, iOS, computer).

3. Are you getting an error message? If yes, what is the error message?

4. Please try uninstalling and re-installing the app.

5. You can try resetting the device to factory defaults.

Regards,

Dexter

Community Team

[DexterJB · Accepted solution]

Hi @Raebecca,

1. What is the model number and firmware version of your device?

2. Please try using another device (Android, iOS, computer).

3. Are you getting an error message? If yes, what is the error message?

4. Please try uninstalling and re-installing the app.

5. You can try resetting the device to factory defaults.

Regards,

Dexter

Community Team

[DexterJB]

Hi @Raebecca,

I would like to follow up and check if you are still experiencing the issue.

Regards,

Dexter
Community Team