Circle app not working and not receiving text R7000P

[lydiafblack]

My Circle App suddenly stopped working- said i didnt have a premium subscription when i did. initially i tried renewing my subscription and paid for another year (was previously on monthly payments). Then that didnt help so i decided to delete the app and re-install it - then when i tried to strat it up and i said i was the only admin, the confirmation text wont come through so i cant get back in to the app. Today i have tried rebooting the Nighthawk router, this made no difference and I have also checked to see if it needs updating and it doesnt. Please help I need this app operational ASAP!

[michaelkenward]

Have you tried this issue in the section given over to Circle?

Circle Smart Parental Controls - NETGEAR Communities

[lydiafblack]

That isn’t helpful! I want a resolution!

[michaelkenward]

TRY ASKING IN THE RIGHT PLACE.

[lydiafblack]

Still not helping - the right place is just as useles!!

[michaelkenward]

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@lydiafblack wrote:
Still not helping - the right place is just as useles!!

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Have you actually tried? I see no sign of any messages there from you.

By all means keep shouting if it makes you feel better. Just don't expect things to magically fall into place.

I assume that you have seen the message at the top of this community:

Some paid Circle Parental controls customers may be showing free options only. Router firmware correcting this issue will be available ASAP.

[lydiafblack]

I’m frustrated that there isnt an easier way to get help for something I pay a lot of money for. It’s ridiculous that I have to through this forum. Thanks for pointing me in the right direction.