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Re: Daily loss of internet access after enabling Circle by Disney on the R7000

ckasso
Follower

Daily loss of internet access after enabling Circle by Disney on the R7000

We enabled Circle by Disney on the R7000 about two weeks ago.   Since then we have been experiencing (almost daily) internet outages.   Initially I just rebooted the router and the problem went away but more recently I've just disabled and then renabled Circle and that resolved the issue.   

 

When the problem occurs I check the internet status on the router's admin status page and it always reports "Good".    

 

With Circle we only have resrictions on a subset of the devices but when we encouter the problem all devices can not access the internet so we are not hitting any limits we established in Circle.

 

Anyone else using Circle and experiencing this problem?  

 

Firmware: V1.0.9.12_1.2.23

Chris

 

 
 
Model: R7000|AC1900 Smart WIFI Router
Message 1 of 4
DexterJB
NETGEAR Moderator

Re: Daily loss of internet access after enabling Circle by Disney on the R7000

Hi @ckasso,

 

Please make sure you do a factory reset after updating to the latest firmware.

 

Regards,

 

Dexter

Community Team

Message 2 of 4
DexterJB
NETGEAR Moderator

Re: Daily loss of internet access after enabling Circle by Disney on the R7000

Hi @ckasso,

 

I would like to follow up and check if you are still experiencing the issue.

 

Regards,

 

Dexter
Community Team

Message 3 of 4
EnglishOnly
Tutor

Re: Daily loss of internet access after enabling Circle by Disney on the R7000

Enabled Circle on my Orbi mesh network the other day and since the internet connection seems to drop every few hours.  If I disable Circle via it's iOS app the internet starts working again.

 

I have firmware version 2.1.1.16 on my Orbi RBR50 and RBS50.

Message 4 of 4
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