Orbi WiFi 7 RBE973
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Re: Device Manager does not display all connected devices

BSODan
Aspirant

Device Manager does not display all connected devices

I see a ton of posts of people having issues with devices not being displayed in Device Manager.  Clearly this is a major problem with Nighthawk; what's the problem NETGEAR!?

 

I have about 30 devices and only 15 are displayed.  My C7000v2 is on the V1.03.01 firmware.

Model: C7000-1AZNAS|Nighthawk AC1900 WiFi Cable Modem Router
Message 1 of 7
Christian_R
NETGEAR Employee Retired

Re: Device Manager does not display all connected devices

Hello BSODan,

 

Have you had a moment to reinstall the Nighthawk app? 

 

Christian 

Message 2 of 7
BSODan
Aspirant

Re: Device Manager does not display all connected devices

Yes I have, that didn't change anything.

Message 3 of 7
Christian_R
NETGEAR Employee Retired

Re: Device Manager does not display all connected devices

Hi BSODan,

 

Thanks for confirming. May you provide me with the current Nighthawk app version number you have installed and specify whether you're on iOS or Android. May you also power cycle your modem and let us know if your issue persists. 

 

Regards,

Christian 

Message 4 of 7
BSODan
Aspirant

Re: Device Manager does not display all connected devices

I am current on the new 2.8.0.15 release and just updated my iPhone to iOS 14.4.  None of these or power cycling my modem/router has had any impact.

 

Thanks,

Dan

Message 5 of 7
Christian_R
NETGEAR Employee Retired

Re: Device Manager does not display all connected devices

Hi Dan,


Thanks for confirming. May you send me a private message with the following info. I'd like for our support team to reach out.

 

Email:

Phone:

Preferred Contact Time: (including time zone)

 

Christian 

Message 6 of 7
nldl8485
Tutor

Re: Device Manager does not display all connected devices

I am having the same problem with device names.  Did Netgear ever provide a solution?

Message 7 of 7
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