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Re: Disney Circle stops working frequently on R7000

JC21
Aspirant

Disney Circle stops working frequently on R7000

Disney Circle Premium stops working frequently on R7000. The only way to fix it, that I've found, is to restart the router. My family is not happy, as they are often blocked from the internet.

 

 

I setup my Circle environment originally with the free version, and took my time over a week or more to ensure that I'd setup all the profiles of my family correctly, with their assigned devices. Once I was happy that they were all configured correctly, I then purchased the Premium option to gain the extra features that I was so longing for! I left it a few days before turning on the Bed Time feature, and ever since then Circle will completely stop responding every couple of days or so, which then requires a router reboot. Whilst in this state, it usually locks out my family members who have a bed time set, but not for other profiles.which don't.

 

Does anyone have a solution to this?... without having to constantly restart the router?

Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
Message 1 of 11
JC21
Aspirant

Re: Disney Circle stops working frequently on R7000

I should have pointed out that I'm on the latest Netgear firmware, and that when Circle stops working, the profiles with a bed time set are not able to access the internet/network during normal hours where they normally would be able to do so (just in case there was any confusion : )

Message 2 of 11
DexterJB
NETGEAR Moderator

Re: Disney Circle stops working frequently on R7000

Hi @JC21,

 

I have sent you a message. Please check your inbox.

 

Regards,

 

Dexter

Community Team

Message 3 of 11
Pmaher
Aspirant

Re: Disney Circle stops working frequently on R7000

I cannot reconnect, but it was working fine the other day.
Message 4 of 11
DexterJB
NETGEAR Moderator

Re: Disney Circle stops working frequently on R7000

Hi @Pmaher,

 

Welcome to the community!

 

We recommend starting a new thread with a more detailed description of your concern and the steps that you have taken along with the results. OP confirmed that latest firmware version was able to resolve the issue.

 

Regards,

 

Dexter

Community Team

Message 5 of 11
martynz
Star

Re: Disney Circle stops working frequently on R7000

Disney circle does NOT work correctly with the latest firmware as at 2 Nov 2018

 

The latest firmware is V1.3.1.44_10.1.23

 

I am a software developer , ex-test analyst - and father of 4 children.

 

Every time you reboot / power cycle the router , Circle switches off. it also has intermittent faults where you cannot connect to it ( I cannot re-create these consistently but they are definietely happening.

 

I have taken someone elses advice and completely erased everything back to factory settings and re-entered everything from scratch.  this does NOT solve the problem , so as far as the disney circle goes with the Nighthawk R7000P goes , it is completely useless - at least if you want to protect your children.

 

What a $%%%$ waste of money.

Message 6 of 11
DexterJB
NETGEAR Moderator

Re: Disney Circle stops working frequently on R7000

Hi @martynz,

 

I have sent you a message. Please check your inbox.

 

Regards,

 

Dexter
Community Team

Message 7 of 11
martynz
Star

Re: Disney Circle stops working frequently on R7000

Hi Dexter.

 

I have replied ( and copied below ) 

 

Hi Dexter. 

 

I am sorry but I have changed to Linksys / Untangle. While you might be able to fix it , there is no guarantee that it won't break in the future.

While Disney Circle obviously do take children's safety seriously on the internet , it is not a priority for Netgear ( otherwise you would have picked up something like this in testing and it wouldn't leave a "gaping hole" for children to be exposed to the raw internet ) . Also the fact that there have been quite a few issues reported by people ( and I would say many more not reported ) .

I am sorry , but I am not prepared to go back and fix it , I have moved to a more stable system. while it doesn't have the flexibility of an app , it does support the granular security levels to keep children safe.

 

Kind Regards

Martin

 

 

 

 

 

 

Message 8 of 11
simon_sharkey
Initiate

Re: Disney Circle stops working frequently on R7000

Hi there,

 

I'm also suffering the same issue, a quick google highlights that I'm not the only one. I'm also in the situation that after re-enabling Circle, it is then stuck in "pause" for all devices. Completely un-able to use Circle at the moment on a new router that I purchased for this exact reason.

 

Please let me know what the solution is.

 

thanks

Model: R7000|AC1900 Smart WIFI Router
Message 9 of 11
YrRoT
Initiate

Re: Disney Circle stops working frequently on R7000

Hi Martin,

Thank you for posting your reply to Dexter.  I'm curious as to what Dexter's suggestion was in the PM.  Would you care to share?  Having his responses in PM doesn't allow me to see both sides of the issue.

 

Either way, thank you for taking the time to post.  It is helpful for me, as I am having the same issues you did with Netgear/Circle.

 

Best regards,

Torry

Model: R7000|AC1900 Smart WIFI Router
Message 10 of 11
martynz
Star

Re: Disney Circle stops working frequently on R7000

It was just a request for us to contact them.  Standard support request. While it's nice to want to fix it 1) I had already spent many hours on it , reset the router and firmware  and 2) The fact that this can actually happen to a nuimber of people and not be a concern to them shows me that Parental safety is not a primary concern for them - and it could happen again.   I cannot let my children be exposed to that possibility.  I am using untangle on a Linksys Router.  Not quite as nice as Disney - but more robust.

Message 11 of 11
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