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Firmware Check Error

Lisamall
Follower

Firmware Check Error

Got an email saying a new update was available. When I push “Check for Updates” in the app it says it’s checking for new firmware update then keeps saying “Firmware Check Error”
Model: R6220|AC1200 Smart WiFi Router with External Antennas
Message 1 of 5
DexterJB
NETGEAR Moderator

Re: Firmware Check Error

Hi @Lisamall,

 

Welcome to the community!

 

1. What is the firmware version of the router?

2. Which app do you have installed (Genie or Nighthawk)? And what version?

3. Does the issue persist on another device where you have the app installed?

 

Regards,

 

Dexter

Community Team

 

Message 2 of 5
Andy1973
Aspirant

Re: Firmware Check Error

I tried it on my iPhone and iPad got the same result.  It’s the nighthawk ap.  The version is 1.2.0.26. 

Message 3 of 5
Andy1973
Aspirant

Re: Firmware Check Error

The model is the r7450

Message 4 of 5

Re: Firmware Check Error

 

Find the latest firmware here and install it manually:

 

R7450 | Product | Support | NETGEAR

 

The release notes tell you how to go about it.

Just another user.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 5 of 5
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