Orbi WiFi 7 RBE973
Reply

Firmware update check error

Redheaven
Aspirant

Firmware update check error

Got an email saying a new update was available. When I push “Check for Updates” in the app it says it’s checking for new firmware update then keeps saying “Firmware Check Error“. I have an RBR40 firmware version V2.7.3.22 plus a RBW30 satellite firmware version V2.6.2.2. The app is up to date. Any ideas please?

Message 1 of 6
plemans
Guru

Re: Firmware update check error

Message 2 of 6
Redheaven
Aspirant

Re: Firmware update check error

Thanks for the advice. Unfortunately the firmware update file for the satellite is a .chk file which is not accepted by the update process (it wants a .img file). Is there another link to the correct file?

 

Is it possible to update the hub without updating the satellite?

Message 3 of 6
plemans
Guru

Re: Firmware update check error

it can be a .chk or a .img file. The instructions go over it can be either. 

https://kb.netgear.com/31573/How-do-I-manually-upgrade-firmware-on-my-Orbi-router-using-orbilogin-co...

 

If its giving you a file error, did you make sure to extract it prior to trying to upload it? I've seen people forget to extract it

Message 4 of 6
Redheaven
Aspirant

Re: Firmware update check error

The instructions do say that a .chk file can be used, but the fact is that the update program will not accept it.
Message 5 of 6
plemans
Guru

Re: Firmware update check error

are you updating through the browser? 

Have you tried a different pc?

 

Message 6 of 6
Top Contributors
Discussion stats
  • 5 replies
  • 1390 views
  • 0 kudos
  • 2 in conversation
Announcements

Orbi WiFi 7