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Genie: 2.4.2 Device-based parental controls filtering keeps reverting back to "Default"

rtdeloatch
Aspirant

Genie: 2.4.2 Device-based parental controls filtering keeps reverting back to "Default"

This problem still persists again. A previous fix was made, but I am having the same issue with Genie verison 2.4.22 for MAC, using the wireless N router. The deve-based parrental controls do not persists nor do their effects work on the specified device.

Message 1 of 4

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DexterJB
NETGEAR Moderator

Re: Genie: 2.4.2 Device-based parental controls filtering keeps reverting back to "Default&q...

Hi @rtdeloatch,

 

1. What is the model number and firmware version of your device?

2. Please try setting the filtering level on another device (iOS, Android, another computer).

 

Regards,

 

Dexter

Community Team

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Message 2 of 4

All Replies
DexterJB
NETGEAR Moderator

Re: Genie: 2.4.2 Device-based parental controls filtering keeps reverting back to "Default&q...

Hi @rtdeloatch,

 

1. What is the model number and firmware version of your device?

2. Please try setting the filtering level on another device (iOS, Android, another computer).

 

Regards,

 

Dexter

Community Team

Message 2 of 4
DexterJB
NETGEAR Moderator

Re: Genie: 2.4.2 Device-based parental controls filtering keeps reverting back to "Default&q...

Hi @rtdeloatch,

 

I would like to follow up and check if you are still experiencing the issue.

 

Regards,

 

Dexter
Community Team

Message 3 of 4
rtdeloatch
Aspirant

Re: Genie: 2.4.2 Device-based parental controls filtering keeps reverting back to "Default&

Hi I was able to change the settings using the Genie App, so I no longer have the problem (though I still can't change it on my MAC computer). So the problem is sort of resolved. 

Message 4 of 4
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