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Re: Genie App says remote access not supported for my router?
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I have an R9000 X10 and in many documents it says that Genie should be able to support remote access for this router. Yet, the Genie app (latest version) on iPhone says my router does not support remote management via Genie.
Anyone know any better?
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Hi @dereksoderquist,
Yes, the WNDR3400v2 does support the NETGEAR Genie app but is not among the supported devices for the Remote Login feature. The link below indicates the supported models.
http://kb.netgear.com/app/answers/detail/a_id/26109
Regards,
Dexter
Community Team
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Re: Genie App says remote access not supported for my router?
Never mind. Uninstalled Genie, rebooted phone and router...reinstalled Genie. Totally different experience. : )
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Re: Genie App says remote access not supported for my router?
Is it working now?
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Re: Genie App says remote access not supported for my router?
What do you mean by remote access? Beyond WiFi range? I am only capable of accessing Router through Genie App with my Note 5(Android 7.0) while in the WiFi range!!!!!!
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Re: Genie App says remote access not supported for my router?
Yes, all working now, perfect!
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Re: Genie App says remote access not supported for my router?
By remote I just mean remote via Genie. The "remote access" url also works, but I was trying to make the Genie app work right from outside of my network. And of course I wanted to add the Alexa skill for Netgear. Very cool. : )
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Re: Genie App says remote access not supported for my router?
Remote doesn't necessary mean access through WiFi!!! Can you access your Router without WiFi or way from home location?
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Re: Genie App says remote access not supported for my router?
Yep. I never said remote means being on wifi. Yes, I can use the Genie app when NOT on wifi. Yes, I can use remote administration also from outside of network.
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Re: Genie App says remote access not supported for my router?
Hi,
I am also experiencing the same error. I have uninstalled the Genie iOS App and reinstalled, Router Firmware version
v1.1.00.26 and Geniw Version 3.1.28 but same problem.
I enabled Remote Management in the Advanced Setup section but when I try and enable Remote Access in Genie
I get the message This router does not support remote access which is not true.
Any assistance will be most appreciated.
Regards,
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Re: Genie App says remote access not supported for my router?
Here it is: Netgear N600 DGND3700v2
Regards.
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Re: Genie App says remote access not supported for my router?
Hi @mwseymour,
The remote login feature via the NETGEAR Genie app (which is not supported by your device) is different from the remote management option. The link below may help out.
https://kb.netgear.com/976/Enabling-your-router-s-remote-management
Regards,
Dexter
Community Team
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Re: Genie App says remote access not supported for my router?
Hi @mwseymour,
I would like to follow up and check if you are still experiencing the issue.
Regards,
Dexter
Community Team
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Re: Genie App says remote access not supported for my router?
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Re: Genie App says remote access not supported for my router?
Regards
Malcolm
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Re: Genie App says remote access not supported for my router?
Hi @mwseymour,
You can check the remote management feature of the router instead.
https://kb.netgear.com/976/Enabling-your-router-s-remote-management
Regards,
Dexter
Community Team
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Re: Genie App says remote access not supported for my router?
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Re: Genie App says remote access not supported for my router?
Hi @Fightonuscjck,
The Remote Management feature is different from the Remote Login feature of the NETGEAR Genie app/program.
Remote management: https://kb.netgear.com/976/Enabling-your-router-s-remote-management
Remote login: http://kb.netgear.com/app/answers/detail/a_id/26109
1. What is the firmware version of the router?
2. have you tried resetting the router?
3. If you are setting up remote login via Genie, have you tried using another device?
Regards,
Dexter
Community Team
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Re: Genie App says remote access not supported for my router?
Hi @Fightonuscjck,
I would like to follow up and check if you are still experiencing the issue.
Regards,
Dexter
Community Team
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Re: Genie App says remote access not supported for my router?
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Re: Genie App says remote access not supported for my router?
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Re: Genie App says remote access not supported for my router?
When I try to enable remote access I get "Does not support Remote Access". What I am I doing wrong?
Dan
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Re: Genie App says remote access not supported for my router?
I was able to turn on the remote access through the regular web management interface, and I was also able to use the provided remote access https address in my web browser. So my router does support remote access, but it seems that the "genie" version isn't able to.
Dan
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Re: Genie App says remote access not supported for my router?
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