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Genie App says remote access not supported for my router?
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Re: Genie App says remote access not supported for my router?
Hi @Fatherof390,
The R7500 does not support the Remote Login feature of the NETGEAR Genie. You can check the link below and the supported models are located on the top right.
http://kb.netgear.com/app/answers/detail/a_id/26109
Regards,
Dexter
Community Team
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Re: Genie App says remote access not supported for my router?
Having same issue. using C7000 Netgear.
It keep saying Router not supported when i try to activate remote access on the Iphone genie app.
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Re: Genie App says remote access not supported for my router?
Hi @TonyPHX,
1. What is the firmware version of the router?
2. What version of the app do you have installed?
3. I have done my own test and was able to successfully register and enable the remote login feature of Genie for the R9000.
4. Please try using another device (Android, MAC, PC)?
Regards,
Dexter
Community Team
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Re: Genie App says remote access not supported for my router?
Hi @NightHawk27,
The C7000 is not among the supported devices for the remote login feature of the Genie app. You may refer to the link below.
http://kb.netgear.com/app/answers/detail/a_id/26109
Regards,
Dexter
Community Team
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Re: Genie App says remote access not supported for my router?
I am having the same issue.
Router is WNDR3400v2
Firmware version V1.0.0.54
My Android Genie App says "Does Not Support Remote Access"
This site says my router does support Remote Access:
https://kb.netgear.com/24686/Which-NETGEAR-home-router-models-can-I-manage-using-NETGEAR-genie-app
My Desktop Genie on my PC does not give me the Remote Access option to "Login As:" even when I have logged out.
Please help!
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Hi @dereksoderquist,
Yes, the WNDR3400v2 does support the NETGEAR Genie app but is not among the supported devices for the Remote Login feature. The link below indicates the supported models.
http://kb.netgear.com/app/answers/detail/a_id/26109
Regards,
Dexter
Community Team
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