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Genie App says remote access not supported for my router?

DexterJB
NETGEAR Moderator

Re: Genie App says remote access not supported for my router?

Hi @Fatherof390,

 

The R7500 does not support the Remote Login feature of the NETGEAR Genie. You can check the link below and the supported models are located on the top right.

 

http://kb.netgear.com/app/answers/detail/a_id/26109

 

Regards,

 

Dexter

Community Team

Message 26 of 31
NightHawk27
Aspirant

Re: Genie App says remote access not supported for my router?

Having same issue. using C7000 Netgear.

It keep saying Router not supported when i try to activate remote access on the Iphone genie app.

Message 27 of 31
DexterJB
NETGEAR Moderator

Re: Genie App says remote access not supported for my router?

Hi @TonyPHX,

 

1. What is the firmware version of the router?

2. What version of the app do you have installed?

3. I have done my own test and was able to successfully register and enable the remote login feature of Genie for the R9000.

4. Please try using another device (Android, MAC, PC)?

 

Regards,

 

Dexter

Community Team

Message 28 of 31
DexterJB
NETGEAR Moderator

Re: Genie App says remote access not supported for my router?

Hi @NightHawk27,

 

The C7000 is not among the supported devices for the remote login feature of the Genie app. You may refer to the link below.

 

http://kb.netgear.com/app/answers/detail/a_id/26109

 

Regards,

 

Dexter

Community Team

Message 29 of 31
dereksoderquist
Aspirant

Re: Genie App says remote access not supported for my router?

I am having the same issue.

Router is WNDR3400v2

Firmware version V1.0.0.54

My Android Genie App says "Does Not Support Remote Access"

 

This site says my router does support Remote Access:

https://kb.netgear.com/24686/Which-NETGEAR-home-router-models-can-I-manage-using-NETGEAR-genie-app

 

My Desktop Genie on my PC does not give me the Remote Access option to "Login As:" even when I have logged out.

 

Netgear Genie no Remote Option.pngNetgear Not Supported Android.png

 

Please help!

Model: WNDR3400v2|N600 Wireless Dual Band Router
Message 30 of 31
DexterJB
NETGEAR Moderator

Re: Genie App says remote access not supported for my router?

Hi @dereksoderquist,

 

Yes, the WNDR3400v2 does support the NETGEAR Genie app but is not among the supported devices for the Remote Login feature. The link below indicates the supported models.

 

http://kb.netgear.com/app/answers/detail/a_id/26109

 

Regards,

 

Dexter

Community Team

Message 31 of 31
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