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Genie Cannot change access control filter level for certain devices

Genie Cannot change access control filter level for certain devices

When I use the Android Genie app, when i try to change the filter level for certain devices, I get the error "Setting Failed".

The PC app also fails to change the filter level, but I do not receive an error. It simply doesn't work.

I am able to change the flter level for other devices.

I'm using the latest firmware on the Router and I have tried uninstalling and reinstalling the apps.

 

Why would this fail to work on specific devices?

 

Model: R7000|AC1900 Smart WIFI Router
Message 1 of 9
DexterJB
NETGEAR Moderator

Re: Genie Cannot change access control filter level for certain devices

Hi @Darryl_Gittins,

 

1. What is the firmware version of the router?

2. What is the Genie version on the PC and the mobile device?

3. Have you tried resetting the router?

 

Regards,

 

Dexter

Community Team

Message 2 of 9

Re: Genie Cannot change access control filter level for certain devices

Thank you for your reply. Here are my answers:

 

  1. What is the firmware version of the router?

Hardware Version           R7000

Firmware Version            V1.0.9.6_1.2.19

GUI Language Version   V1.0.9.6_2.1.38.1

  1. What is the Genie version on the PC and the mobile device?

Genie version Version 2.4.38, and I'm using the PC app, the iOS app, and the Android app. They all fail to update settings for the same certain devices. They all are able to update settings for the same other devices. All three apps fail and succede with the identical devices in identical ways.

 

  1. Have you tried resetting the router?

Yes, several times.

Message 3 of 9
DexterJB
NETGEAR Moderator

Re: Genie Cannot change access control filter level for certain devices

Hi @Darryl_Gittins,

 

I have sent you a message. Please check your inbox.

 

Regards,

 

Dexter
Community Team

Message 4 of 9
BCoop
Initiate

Re: Genie Cannot change access control filter level for certain devices

I am having the same issue. May I get the solution. I have the iOS app. Thanks!
Model: WNDR4500v3|N900 WIRELESS DUAL BAND GIGABIT ROUTER
Message 5 of 9
chielv
Initiate

Re: Genie Cannot change access control filter level for certain devices

Curious to this solution, as I have the exact same issue

Message 6 of 9
maethlin
Initiate

Re: Genie Cannot change access control filter level for certain devices

EXACT same issue here.

This used to work fine.

Now I cannot change via mobile app or PC app.

 

Mobile app says "Setting Failed", PC app just silently does NOTHING.

Model: R7000|AC1900 Smart WIFI Router
Message 7 of 9
menbrouw
Initiate

Re: Genie Cannot change access control filter level for certain devices

Same for me here. Curious to the solution as I have the exact problem.

 

Thanks in advance!

Model: R7000|AC1900 Smart WIFI Router
Message 8 of 9

Re: Genie Cannot change access control filter level for certain devices

Don't hold your breath. It's a crap-app and Netgear has shown no interest whatsoever in fixing it. 

Message 9 of 9
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