Genie Parental control

[mptan8]

I'm trying to set up parental control on my Nighthawk R8000 using the Netgear Genie.

But when I click on the Partal control, it keep on saying it cannot access the internet. Yet my internet is working fine! I have no problem accessing the it w/ my browser or email!

[DexterJB]

Hi @mptan8,

1. What is the firmware version of you router?

2. Have you setting up Parental Controls on another device (Android, iOS, another computer)?

3. Have you tried uninstalling and re-installing the app/program?

Regards,

Dexter

Community Team

[mptan8]

Hi,

for some reason, it's working now. i did not do anything, but now it works.

thankx.

[DexterJB]

Hi @mptan8,

Thank you for the confirmation.

Regards,

Dexter

Community Team