Orbi WiFi 7 RBE973
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Genie app keeps re-downloading when connecting to wifi

krgs
Aspirant

Genie app keeps re-downloading when connecting to wifi

Just set up new device. It appears to be working well, except that every time I connect to wifi (e.g. when I open up my laptop after it was asleep, or if I connect to my company's VPN), theNETGEARGenieInstaller.dmg is auto-downloaded in Safari (this laptop is a Mac).

 

I just set it up last night, and that app has been downloaded 20 times(?!). Need to figure out how to stop this.

Message 1 of 5
krgs
Aspirant

Re: Genie app keeps re-downloading when connecting to wifi

A bit of additional info - this just happened when I came to work and connected to my work wifi network, so it seems like the Genie app did some sort of reconfiguring of my network settings. 

 

Any help here would be greatly appreciated.

Message 2 of 5
DexterJB
NETGEAR Moderator

Re: Genie app keeps re-downloading when connecting to wifi

Hi @krgs,

 

1. Does the issue persist when connecting your other devices?

2. Does the issue persist when opening other browsers?

3. Have you tried resetting the browser/s?

 

Regards,

 

Dexter

Community Team

Message 3 of 5
krgs
Aspirant

Re: Genie app keeps re-downloading when connecting to wifi

1. No it was specific to this device.

2. It occurred with changing the connecting to different wifi networks, not opening a browser.

3. No, because it didn't appear to be particular to the browser.

 

It looks like (fingers crossed) this might have resolved itself.

Message 4 of 5
DexterJB
NETGEAR Moderator

Re: Genie app keeps re-downloading when connecting to wifi

Hi @krgs,

 

Thank you for providing an update. Please keep us posted if the issue persists.

 

Regards,

 

Dexter

Community Team

Message 5 of 5
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