@Cupcakesbaby_1 wrote: ... or the ones connected are in and out
What does that mean?
What firmware version do you have on the device?
A number is more useful than "the latest". (It may not be by the time people read this.) There can also be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.
It might also help if you told people what the modem is in front of this router. The model number could be useful. Is it, by any chance, also a router, with a set of LAN ports on the back?
Is the Nighthawk App involved in this?
You might get better and quicker replies, and find other answers, over in the appropriate section:
