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Forum Discussion

Garion's avatar
Garion
Follower
Apr 05, 2018

How to reset Network Genie

I haven't been able to get into Network Genie to update my router, nor make changes. I can't recall my password, and I can't change the log in name - it is set at admin

 

How do I rectify this so I can make an update?

 

I have reset the router - uninstalled and re-installed Genie   N ow what?

Genie

1 Reply

  • michaelkenward's avatar
    michaelkenward
    Guru - Experienced User
    Apr 06, 2018
    Garion wrote:

    I haven't been able to get into Network Genie to update my router, nor make changes.

     

    Which Netgear genie is this? Desktop? (Windows/Mac?) Mobile (Android/Apple?)

     

    If it is the desktop app, is this a wired (LAN) connection or over wifi?

     

    Garion wrote:

    I can't recall my password, and I can't change the log in name - it is set at admin

     

     

    The password is for the router, not the app. As you have reset the router, it is now back at the default password.

     

    You could try the browser interface to control your router.

     

    It would also help if you told us what router this is. You may have given the forum this information, but it has not passed it on to the rest of us.