Locked out of genie app ios

[ArronB]

I can not log into my genie app on my iPhone so I could control the internet settings while I'm away from my son.
Need help resetting the password help would be GREATLY appreciated

[DexterJB]

Hi @ArronB,

1. What is the model number and firmware version of your device?

2. Have you tried uninstalling and re-installing the app?

3. Please try using another device (Android, iOS, another computer).

Regards,

Dexter

Community Team

[Carl16]

Hi @ArronB,

Thats actually our concern too with the app. I advice that you use the web UI first while we still waiting for the iOS app update. Good luck.