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Logon timeout for Nighthawk app with R7960P Router

Fiscy
Follower

Logon timeout for Nighthawk app with R7960P Router

Timeout every time from Nighhawk Android app when trying to access router, but I can login directly via Router IP from same device

Model: R7900P|Nighthawk X6S AC3000 Tri Band WiFi Router
Message 1 of 6

Re: Logon timeout for Nighthawk app with R7960P Router


@Fiscy wrote:

Timeout every time from Nighhawk Android app when trying to access router

 


Anywhere Access or on the same wifi network?

 

What firmware version do you have on the device?

A number is more useful than "the latest". (It may not be by the time people read this.) There can also be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.

It might also help if you told people what the modem is in front of this router, if there is one. The model number could be useful. Is it, by any chance, also a router, with a set of LAN ports on the back?

The reason for asking is that a lot of people turn up here trying to put a router behind a modem that is also a router. That can complicate troubleshooting.

Message 2 of 6
schumaku
Guru

Re: Logon timeout for Nighthawk app with R7960P Router

Recent updates of various Nighthawk router models seem to have broken the Nighthawk App access. Netgear @Christian_R said they aware of the issue. Workaround is manually downgrading to an older firmware (by one build, sometimes by two). 

Message 3 of 6
Christian_R
NETGEAR Employee Retired

Re: Logon timeout for Nighthawk app with R7960P Router

Hello Fiscy,

 

May you reboot/power cycle your router and let me know if your issue persists.

 

Thanks,

Christian 

Message 4 of 6
benbrou
Aspirant

Re: Logon timeout for Nighthawk app with R7960P Router

Reboot couldn't help , power cycling didn't fix the issue too!


@Christian_R wrote:

Hello Fiscy,

 

May you reboot/power cycle your router and let me know if your issue persists.

 

Thanks,

Christian 


 

Model: R7900|Nighthawk X6 AC3000 Tri-Band WiFi Router
Message 5 of 6
Christian_R
NETGEAR Employee Retired

Re: Logon timeout for Nighthawk app with R7960P Router

@benbrou

 

May you send me a private message with the following info and I'll have support reach out to you.

 

Email:

Phone:

Preferred Contact Time: (including time zone)

Router Serial Number:

Router Firmware Version:

Android App Version:


Thanks,

Christian 

Message 6 of 6
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