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MR60 router shows "ghost" MS60 satellite

watkincm1
Tutor

MR60 router shows "ghost" MS60 satellite

Nighthawk app "Network Map" shows 4 satellites attached when there are only 3.

The fourth is highlighted in red and does not exist. I suspect it has retained the address of a previous failed satellite that was replaced but can find no way to delete it.

Any suggestions?  

Also selecting a satellite that really does exist on Network Map shows zero devices attached when there are, in fact, several.

Message 1 of 7

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watkincm1
Tutor

Re: MR60 router shows "ghost" MS60 satellite

One of the RECOMMENDATIONS indicated a Factory reset.

This resolved the issue.

Thanks to @FURRYe38 for getting involved.  Couldn't find a way to flag post as "Solved".

 

 

View solution in original post

Message 6 of 7

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FURRYe38
Guru

Re: MR60 router shows "ghost" MS60 satellite

What Firmware version is currently loaded?

What mobile device are you using? 

Please post a screen capture of what you see on the NH app...

Message 2 of 7
watkincm1
Tutor

Re: MR60 router shows "ghost" MS60 satellite

Firmware V 1.1.7.132 (MR60 & 3x MS60)

iPhone 12 iOS 16.1

Network Map screenshot attached

Message 3 of 7
FURRYe38
Guru

Re: MR60 router shows "ghost" MS60 satellite

Does the same thing appear on the MRs web page or just the 3 MS? 

Message 4 of 7
watkincm1
Tutor

Re: MR60 router shows "ghost" MS60 satellite

The web admin site looks fine - all 3 MS60s are there, no ghosts.

When I open web admin for the MS boxes, it shows their attached devices.

The Nighthawk app does not.

Message 5 of 7
watkincm1
Tutor

Re: MR60 router shows "ghost" MS60 satellite

One of the RECOMMENDATIONS indicated a Factory reset.

This resolved the issue.

Thanks to @FURRYe38 for getting involved.  Couldn't find a way to flag post as "Solved".

 

 

Message 6 of 7
FURRYe38
Guru

Re: MR60 router shows "ghost" MS60 satellite

Glad you got it working. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/24231/How-do-I-back-up-the-router-configuration-settings-on-my-Nighthawk-rout...
Enjoy. 📡

 

Message 7 of 7
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