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My Netgear Nighthawk C7800 if not up to date on firmware

Kokoman
Aspirant

My Netgear Nighthawk C7800 if not up to date on firmware

My Nighthawk App Won't Work Because It Says My Firmware Is Out Of Date And To Log Onto The Netgear Link To Update It.... when I Do That I Don't See Where To Update It...how Do I Update The Firmware On My Nighthawk C7800?.?

Message 1 of 6
Kitsap
Master

Re: My Netgear Nighthawk C7800 if not up to date on firmware

As an end user, you cannot update the firmware on a combination modem/router device.  You have to work with your ISP to have them update the firmware.  Who is your ISP?  Some have a better record than others for updating the firmware on the combination devices.

 

Here is a good reference if you do not already have it bookmarked:  https://kb.netgear.com/000036375/What-s-the-latest-firmware-version-of-my-NETGEAR-cable-modem-or-mod... 

Message 2 of 6
Kokoman
Aspirant

Re: My Netgear Nighthawk C7800 if not up to date on firmware

How come the Netgear nighthawk app says click on link to update software???
Message 3 of 6

Re: My Netgear Nighthawk C7800 if not up to date on firmware


@Kokoman wrote:

My Nighthawk App Won't Work Because It Says My Firmware Is Out Of Date

 


That message probably has nothing to do with the modem/router not working.

 

@Kitsap is right in saying that you can't update the firmware. The trouble is that last year Netgear released a broken iOS app that threw up that meaningless message.

 

Nighthawk app same "firmware not updated" when it ... - NETGEAR Communities

 

Note the Netgear response:

 

Re: Nighthawk app same "firmware not updated" when... - NETGEAR Communities

 

You just have to ignore it.

 

I'd look for other ways of fixing your "won't work" issue. What problem do you have beyond that message?

 

While many questions about routers are generic and could be answered anywhere, some things need specialist knowledge.

You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:

Cable Modems & Routers

Message 4 of 6
Kokoman
Aspirant

Re: My Netgear Nighthawk C7800 if not up to date on firmware

I don't have ios.. and I'm not able to use the app to control my router/modem... It says cannot use app, firmware is out of date click on link to update
Message 5 of 6

Re: My Netgear Nighthawk C7800 if not up to date on firmware

Which version of the Android app is this?

 

A new one went out the other day.

 

 

Message 6 of 6
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