Reply

NETGEAR Genie Parental Control by Device has no effect

jjdonahue
Aspirant

NETGEAR Genie Parental Control by Device has no effect

In NETGEAR Genie Network Map I see all the attached devices

I rightclick my son's and daughter's devices - set Parental Contols Filtering to HIGH

However i see no effect.  Obvious adult sites are not filtered

I've rebooted the router and the devices

 

I'm not using  the bypass account.   I hope the answer isnt to install the bypass app on every device that uses my network

 

Devices Ive tested to no avail:

 

Nook

iPhone 5s

iPad mini

 

 

 

Message 1 of 7
jjdonahue
Aspirant

Re: NETGEAR Genie Parental Control by Device has no effect

router is r7000

 

Message 2 of 7
DexterJB
NETGEAR Moderator

Re: NETGEAR Genie Parental Control by Device has no effect

Hi @jjdonahue,

 

1. Are the sites still coming through?

2. Make sure that the DNS settings of the router are set to the OpenDNS. If not, you can have it manually set to 208.67.222.222 and 208.67.220.220 respectively.

 

Regards,

 

Dexter

Community Team

Message 3 of 7
jjdonahue
Aspirant

Re: NETGEAR Genie Parental Control by Device has no effect

Thank for the reply

Yes - still no filtering is apparent on any of 5 devices I'm testing  (iPhone 4 and HP Windows 10 laptop added to my test list)

Because its all devices on my network, Im convinced its a central set-up issue

 

On my router - the primary DNS and Secondary DNS are the IP addresses you list above

 

Message 4 of 7
DexterJB
NETGEAR Moderator

Re: NETGEAR Genie Parental Control by Device has no effect

Hi @jjdonahue,

 

1. What is the model number of the NETGEAR device?

2. What is the firmware version?

3. Have you tried resetting the device?

 

Regards,

 

Dexter

Community Team

Message 5 of 7
jjdonahue
Aspirant

Re: NETGEAR Genie Parental Control by Device has no effect

Nighthawk R7000

V1.0.4.30_1.1.67

yes - I did a full restart by unplugging the router and counting to 10

 

Thank you for your assistance - it irks me that I can't figure this out

 

Message 6 of 7
DexterJB
NETGEAR Moderator

Re: NETGEAR Genie Parental Control by Device has no effect

Hi @jjdonahue,

 

I suggest performing a firmware re-flash then reset and reconfigure the router. You may refer to the links below for the steps.

 

http://kb.netgear.com/app/answers/detail/a_id/23960
http://kb.netgear.com/app/answers/detail/a_id/9665

 

Regards,

 

Dexter

Community Team

Message 7 of 7
Top Contributors
Discussion stats
  • 6 replies
  • 3833 views
  • 0 kudos
  • 2 in conversation
Announcements

Orbi WiFi 6E