NETGEAR Genie is not connecting to router

[Netlou]

Dexter,

It's been over a month and a half. Can we at least get an ETA for resolution?

[DexterJB]

Hi @Netlou,

We currently do not have an ETA.

Regards,

Dexter

Community Team

[jerbla]

Sorry guys but thats a honest but very poor confession to make!

[GVDS]

Hi, I had the same issue.  I had the option "Remember password" in Netgear Genie unchecked.  I noticed # threads in the taskmanager when I tried to connect to my router.  I checked the option "Remember Password" and tried again.  Guess what?  I could connect to my router without any issue.

[Jzimm82]

I have everything checked still no luck. I believe the issue is with the genie app? I can login fine using safari or web interface. However if I attempt to login on the app I receive the "Login Failed, router was not found or is not supported." Router model RX8000 Just downloaded v1.0.3.46_1_1.32. I would appreciate a resolution if possible.

[Yaakovsladder]

Am having the exact same issue. I rebooted and got one login and then no access. Then I reset the router and got the same issue.

[ClarkWilton]

Same issue as everyone else. Can login to the router fine through the browser but not through GEnie (either on the PC or on the iPad).. What exactly is going on with this problem ?

[Jzimm82]

Newest firmware just downloaded and it's fixed! Thanks!

[ClarkWilton]

Yes, worked with the upgrade for me too !!