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Right now I am using the USB connection from the router without the USB Network Control Center installed. It is slow but appears to work with my color laser printer. One advantage is I do not have to keep reconnecting the printer like I did with Netgear's software. It used to time out repeatedly leaving the printer off line.
I just plug the USB in and go to Systems Preferences then Printers and Scanners. I add printer (+) and my printer shows up with a new name, a series of numbers and characters. I suppose that is some sort of IP address? The original printer name also appears in the list. I just switch this new printer as the default printer.
I talked with Netgear support yesterday about this issue because my R7000 won’t recognize my printer via USB. Both my iMac and MacBook are running High Sierra and the NETGEAR USB Control Center won’t completely install. It tells me “installation incomplete” please re-install. I allowed the support rep to remotely access my computer so that he could see what’s happening. He deleted the bad installation then uploaded his own installation. However he received the same error message. He then got second level support on the phone with us and they asked a bunch of questions then stated that Control Center is not supported in High Sierra (well no Schitt Sherlock LOL) and they are aware. Second level guy stated that have numerous open cases for this issue and they have been working on a solution. However they have no estimated date of a fix. I am very disappointed with Netgear. I’m starting to wish I had purchased another brand. I am a Mac man and have never used Windows. This is the worse support I have ever experienced for my Mac devices.
Thanks for doing all that follow-up work. I cannot say it is any surprise. I have been disappointed with both the Netgear hardware and software from the outset. I only switched from the Apple TimeCapsule about 8 months ago to try to enhance wifi range, so this is my first forray from Apple hardware. Another reminder why I hate the Windows world. Setting up the Netgear I had flashbacks to a 1999 PalmPilot.
I talked with Netgear support yesterday about this issue because my R7000 won’t recognize my printer via USB. Both my iMac and MacBook are running High Sierra and the NETGEAR USB Control Center won’t completely install. It tells me “installation incomplete” please re-install. I allowed the support rep to remotely access my computer so that he could see what’s happening. He deleted the bad installation then uploaded his own installation. However he received the same error message. He then got second level support on the phone with us and they asked a bunch of questions then stated that Control Center is not supported in High Sierra (well no Schitt Sherlock LOL) and they are aware. Second level guy stated that have numerous open cases for this issue and they have been working on a solution. However they have no estimated date of a fix. I am very disappointed with Netgear. I’m starting to wish I had purchased another brand. I am a Mac man and have never used Windows. This is the worse support I have ever experienced for my Mac devices.
Tech support emailed me a new USB tool (2.4) to solve this issue and it worked. I just printed using the printer connected via USB to my R7000. I also did a firmware update to V1.0.9.14_1.2.25 first. I don't know if the firmware update was needed for new UB tool to work but everything works now. Thanks Netgear!
@ddreggors wrote: Is 2.4 now available or is tech support the only way to get this tool update?
They asked me for feedback so it's possible that it has not been released yet? Although I was able to print, I did have a small issue. So maybe 2.4 is not ready for prime time yet.
UPDATE: I just checked and it is a beta. Sounds like the official release is around the corner.
Ok thius is starting to get really irrating. I have four computers, three have High Sierra and since I purchased my router three years ago I cannot even contact support without paying. Can someone from NetGear please inform me how I can get anything that will work with High Sierra. That or boxing day sales are coming in a couple of weeks. If I replace my router, it will not be with a NetGear router. I hate to be like that but.....
Model: WNDR4500|N900 Wireless Dual Band Gigabit Router|EOL
@ddreggors wrote: Is 2.4 now available or is tech support the only way to get this tool update?
They asked me for feedback so it's possible that it has not been released yet? Although I was able to print, I did have a small issue. So maybe 2.4 is not ready for prime time yet.
UPDATE: I just checked and it is a beta. Sounds like the official release is around the corner.
UPDATE 12/18/2017.... I heard from support on my small issue. It has been resolved and 2.4 is working great. He didn't indicate when it would be released but said the feedback in beta testing has been great; therefore, the release will be very soon.
I bought a TP-Link router over the holidays as they have support available for USB printing. The 2.4 beta worked on a cpipleof computers but not on another so I gave up.
Still receiving the "Installation is incomplete! Please reinstall again" error when attempting to install ReadySHARE USB Printer MAC V2.40 on macOS High Sierra Version 10.13.3
