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Re: NIGHTHAWK APP DEVICE MANAGER WONT SHOW DEVICES GIVES Sorry, the action was failed. Please try...

Love the performance of the router but the ability to edit and store device names flat doesn’t work. It’s too bad because this could be a great product w lots of kudos. Many of us like to control our kids time online.
Model: XR500|Nighthawk Pro Gaming Router
Message 151 of 159
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Re: NIGHTHAWK APP DEVICE MANAGER WONT SHOW DEVICES GIVES Sorry, the action was failed. Please try...

It's definetely a memory leak.  Works great right after a reset, then stops after a few minutes/enough devices connect.

Model: XR500|Nighthawk Pro Gaming Router
Message 152 of 159
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Re: NIGHTHAWK APP DEVICE MANAGER WONT SHOW DEVICES GIVES Sorry, the action was failed. Please try...

100% agreed Dubbbz. Absolute trash router and customer support. I’ve realized that Netgear’s focus is not experienced or heavy (many devices) users. One of the other issues I had with this router is that it was assigning duplicate IP addresses to devices which was causing a number of different issues. The OS for the router is trash, settings don’t save properly, it does whatever it wants (blocks and unblocks devices when it feels like it). I scrapped the router and bought Ubiquiti (I went with the Alien model) and have had no issues since. Another thing with the Netgear I never saw speeds above 700 Mbps. When I switched to the Ubiquiti AmpliFi Alien router I immediately got 800+ Mbps. I would highly recommend switching to another router.
Message 153 of 159
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Re: NIGHTHAWK APP DEVICE MANAGER WONT SHOW DEVICES GIVES Sorry, the action was failed. Please try...

The nighthawk apps update supposedly fixed this issue but it didn't for me. I am hoping with the new software coming up it will fix this issue and hopefully everything else.

Model: XR500|Nighthawk Pro Gaming Router
Message 154 of 159
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Re: NIGHTHAWK APP DEVICE MANAGER WONT SHOW DEVICES GIVES Sorry, the action was failed. Please try ag

My device manager is the only option that doesn’t work. With my kids being home schooled I want to ensure they aren’t playing games online and getting distracted. It’s upsetting that your product doesn’t work. Looks like I’m going to have to buy another brand. It’s been like this for months!
Message 155 of 159
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Re: NIGHTHAWK APP DEVICE MANAGER WONT SHOW DEVICES GIVES Sorry, the action was failed. Please try ag

This is an on going problem since I bought this past April. Netgear released 5 updates and the problem still occurs. That’s why Netgear is losing there customer for things like this. Unacceptable not they behalf.
Message 156 of 159
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Re: NIGHTHAWK APP DEVICE MANAGER WONT SHOW DEVICES GIVES Sorry, the action was failed. Please try ag


@Armzilla wrote:
My device manager is the only option that doesn’t work. With my kids being home schooled I want to ensure they aren’t playing games online and getting distracted.


It isn't obvious to me what you are trying to do and why "device manager" is the problem. If you can explain the issue then perhaps someone can suggests ways to achieve what you want.

 

Device manager works fine here. I can see and control devices.

 

Let's start with the device you are trying to manage with the Nighthawk app. A router? Which one?

 

What firmware version do you have on the device?

A number is more useful than "the latest". (It may not be by the time people read this.) There can also be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.

Which app is this? Android? iOS?

 

What are you hoping to do with the app? Turn things on and off? Manage some form of parental controls?

 

Is this with a local connection of "Anywhere" access?

 


@Armzilla wrote:
It’s upsetting that your product doesn’t work. Looks like I’m going to have to buy another brand. It’s been like this for months!

You should know that this community is essentially a user-to-user venue with some input from a small band of Netgear  techies. So talk of "your product" is a bit off track for this place.

 

Most of the answers come from fellow users who have no connection with Netgear. They just have a lot of collective experience and are familiar with the sort of problems that turn up here.

 

If you want "official" support then you should go through the right channels.

 

Contact Us | Support | NETGEAR

 

One final comment, you don't seem to have started a discussion anywhere else for your problem. You have joined in on an existing conversation that may or may not have anything to do with your problems.


There is also a good chance that the official support team is busily monitoring new conversations and may miss your addition to this one.


If you do want help with your problem, check previous stuff that may be related then start your own discussion.


If you do decide to ask a question, you should provide more details and your own version of the information that the forum suggests that you provide.

Just another user.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 157 of 159
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Re: NIGHTHAWK APP DEVICE MANAGER WONT SHOW DEVICES GIVES Sorry, the action was failed. Please try ag

This has been broken for over a year now and still no fix. It is absolutely ridiculous!

I can’t tell you how many times I have uninstalled the app and reset my router to get it to work. Oh wait, I can. After every new version of the app is release since September 2019. 19 freakin updates of the app and it’s still broken.

Get it together Netgear.
Model: XR500|Nighthawk Pro Gaming Router
Message 158 of 159
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Re: NIGHTHAWK APP DEVICE MANAGER WONT SHOW DEVICES GIVES Sorry, the action was failed. Please try...

Hi

 

Same problem here.  I bought it last Friday, installed it the same day and all appeared fine, the firmware version was V1.0.0.206 and it automatically updated to V1.0.0.210 although this did not happen smoothly!

 

The problem I have is intermittent, yesterday morning it found 6 devices 4 on 5 GHz and 2 on 2.4 happy days - or so I thought!  However to get that far I’ve had to factory reset three times.  While it was fine during the day by the evening nothing.  Worse still it wouldn’t open the device part of the App, it wouldn’t do a speed test or much else really.  I turned the WiFi off and then back on again and while the allowed me to click on Device Manager and the enter the device list it was still empty and also the speed test unavailable.  BTW I’m only using the speed test as a method of seeing what’s available within the system.

 

So there we are NETGEAR it looks like someone somewhere hasn’t thought things through, causing your customers frustration and many wasted hours!  Either it get sorted or it gets returned because I’ve got better things to do that reset Nighthawk every five minutes.

 

I’m using IOS

 

Cheers Tony

Model: EX7700|AC2200 Nighthawk X6 Tri-Band WiFi Mesh Extender
Message 159 of 159
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