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Need to reset my username password on openDNS

Nuttyredhead
Follower

Need to reset my username password on openDNS

I cannot login to the parental controls on the net gear genie app. It won't allow me to reset my username or password on the openDNS . Help? Please!

Message 1 of 12

Accepted Solutions
DexterJB
NETGEAR Moderator

Re: Need to reset my username password on openDNS

Hi @Lemboski,

 

Your OpenDNS account is separate from your NETGEAR account. You can try going through the registration process for an OpenDNS account via the NETGEAR Genie program/app. The link below may help out.

 

http://kb.netgear.com/app/answers/detail/a_id/25687

 

Regards,

 

Dexter

Community Team

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Message 5 of 12

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Kannanc1282
Aspirant

Re: Need to reset my username password on openDNS

 
Message 2 of 12
DexterJB
NETGEAR Moderator

Re: Need to reset my username password on openDNS

Hi @Nuttyredhead,

 

You can select the forgot password option via https://netgear.opendns.com/sign_in.php.

 

Regards,

 

Dexter

Community Team

Message 3 of 12
Lemboski
Aspirant

Re: Need to reset my username password on openDNS

I am having the same problem. I thought I wrote down my password for the OpenDSN but can't find it. When I try to go to the website you gave, it says there's no account w/my email address...yet I was able to log in to be able to post this. Can you please help me to reset this password? My product # is WNR2000v3 Thank you
Message 4 of 12
DexterJB
NETGEAR Moderator

Re: Need to reset my username password on openDNS

Hi @Lemboski,

 

Your OpenDNS account is separate from your NETGEAR account. You can try going through the registration process for an OpenDNS account via the NETGEAR Genie program/app. The link below may help out.

 

http://kb.netgear.com/app/answers/detail/a_id/25687

 

Regards,

 

Dexter

Community Team

Message 5 of 12
DexterJB
NETGEAR Moderator

Re: Need to reset my username password on openDNS

Hi @Lemboski,

 

I would like to follow up and check if you are still experiencing the issue.

 

Regards,

 

Dexter
Community Team

Message 6 of 12
Lemboski
Aspirant

Re: Need to reset my username password on openDNS

No...just so frustrated. I need 2 RESET my password b/c I can't find where I wrote it down (they make u make such a complicated password). Anyways, I need 2 find out how 2 reset this password & that site u listed was just 2 set up the account. I would really appreciate some help...PLS
Message 7 of 12
DexterJB
NETGEAR Moderator

Re: Need to reset my username password on openDNS

Hi @Lemboski,

 

You can select the ""Forgot your password?" option on https://netgear.opendns.com/sign_in.php under the login boxes. This will prompt you to enter your email address.

 

Regards,

 

Dexter

Community Team

Message 8 of 12
Lemboski
Aspirant

Re: Need to reset my username password on openDNS

Really...REALLY?!?? Beyond frustration now! Flollowed ur link & now my email isn't recognized...really?!?! SAME email. Y can't I just change my password 2my OpenDSN Acct?!?? Nethear is the only router I've ever had...maybe it's time 4 something different b/c every ans just leads 2 more frustration
Message 9 of 12
DexterJB
NETGEAR Moderator

Re: Need to reset my username password on openDNS

Hi @Lemboski,

 

It is possible that you have registered via OpenDNS and not via the NETGEAR Genie app. You can try doing the same on the OpenDNS website linked below.

 

https://login.umbrella.com/?return_to=https://dashboard.umbrella.com/

 

Regards,

 

Dexter

Community Team

Message 10 of 12
polgia0
Aspirant

Re: Need to reset my username password on openDNS

Same problem during installation with today updated version of firmware (v1.0.1.20) and NETGEAR Genie (v2.4.38).

After making a new registration in OpenDSN, Genie ask to  enter again  in the OpenDSN but is unable to move me in. Message error in login. If I ask for Forgotten Password it swith to: https://login.opendns.com/ then I can get in with the user/password just made. I repeated twice with the same bad results.

The procedure of parental control stops and I can get it. Does somebody checks the software before a new release ? 

Message 11 of 12
DexterJB
NETGEAR Moderator

Re: Need to reset my username password on openDNS

Hi @polgia0,

 

Please try signing up using the NETGEAR Genie program/app.

 

Regards,

 

Dexter

Community Team

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