Netgear Armor doesn't show my router

[shanafan]

Hello,

I went to check out Netgear Armor's website, and when I signed into my Netgear account, it doesn't show my XR500 router appear. It says "No routers associated with this account."

So, I went to my Nighthawk app on my phone, and verified it was the same account I just used on the website by logging in and out.

Thinking maybe my router wasn't registered, I went into Router Settings in the Nighthawk app and it says "Product registered" at the bottom.

Any idea why Netgear's Armor website doesn't show my router appear?

[shanafan]

I have a Nighthawk XR500 router.

[michaelkenward]

There are two places where you can look for help:

You might get better and quicker replies, and find other answers, over in the appropriate section for your device. That's probably here:

Nighthawk Pro Gaming Routers - NETGEAR Communities

Armor has its own bolt hole:

NETGEAR Armor - NETGEAR Communities

You might do better to try there.

[shanafan]

Thanks! I'll post there.