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Netgear Genie App for Android - Login Remote access - No Internet connection detected.
Using a Samsung S5 - model #SM-G900T, with android version 6.0.1, security patch level is May 1, 2016 - and have had the Netgear Genie app - and have been using the Remote access feature on a daily b...
I had a successful remote access this evening (not w/Beta) - with no error msg of No Internet connection detected. It appears that there has been a break through and that the app is behaving as it did prior to this error.
Hope the rest of you have the same success!
Spinninfree
I also am having this problem. I used to be able to log in remotely via genie, but now I can't, even while at home. I can log in from behind NAT, but not externally. The DDNS is working because I can point a web browser at my router and log in, but can't manage parental settings, etc. It seems to have started a couple weeks ago and hasn't worked since. I've tried rebooting the router, resetting my "remote netgear" login, and uninstalling and reinstalling the genie app on my phone, but nothing will let me log in remotely via genie. All I get is an immediate error saying "No Internet connection detected" regardless of what connectivity I have (4G/wifi/etc).
What is the problem and how do we fix it?!?!
What is the problem and how do we fix it?!?!
I just got off the phone with support. They HAVE ackhowledged that there is a defect in the last mobile app push (6/28). They will address now but have no timeframe for update.
So does anybody know by chance if we're able to download a previous version. Luckily I have my old phone that did work with version 2.4.28. This new version of 2.4.34 doesn't seem to work. Any thoughts on this?
Glad to hear that Support has acknowledged the issue - will anxiously await their solution - wish we could have heard from someone in their support department here in the forum.... but I digress.
I see Dexter (Netgear) replied on Sunday (page 2) - Thank-you
Hopefully we hear back soon or find a way to roll back to a previous version of the app.
Although, Im pretty sure that it stopped working for me, then I upgraded to the new version but that did not help.