NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Netgear Genie App for Android - Login Remote access - No Internet connection detected.
Using a Samsung S5 - model #SM-G900T, with android version 6.0.1, security patch level is May 1, 2016 - and have had the Netgear Genie app - and have been using the Remote access feature on a daily b...
I had a successful remote access this evening (not w/Beta) - with no error msg of No Internet connection detected. It appears that there has been a break through and that the app is behaving as it did prior to this error.
Hope the rest of you have the same success!
Spinninfree
Maybe we should all do that.
if they are bombarded by tickets from every user in this forum..and a second or third when they close one by saying the request was forwarded..they will have to fix it..this isnt something that affects 1 or 2 users..its everyone who uses the app....im going to the play store now to give it 1 star..everyone who uses it should do that as well.
after the 1 star rating, I also emailed them directly on the email posted on their app listing:
Contact netgeargenie@netgear.com for issues.
I would suggest everyone do this. The more people concerned, the more reason they have to address this.
Just been on the phone to UK Tech Support - who transferred me through to North America tech support.
After an initial "I''m not paying for this as you broke it and it's perfectly within my rights to return the item as it's not as advertised, and besides which - I paid for it on my credit card so I'm protected by them" argument.
The nice bloke at Netgear tried to sort this - we installaed the Windows Net Genie app and uninstalled / reinstalled the Android Net Genie app - he has escalated it to 2nd level tech support.
According to their tech support Netgear have a fix for this and it's been sent along to their engineering team for checking. No date as to release yet.