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Forum Discussion

DeniseZ's avatar
DeniseZ
Follower
Jul 29, 2015

Netgear Genie Crashes

I have had no problem accessing the router through the browser.  However, I wanted parental controls so downloaded the Netgear Genie app to my laptop.  Each time I open it, it stops working almost im...
Genie
DexterJB's avatar
DexterJB
NETGEAR Moderator
Feb 28, 2016

Hi @NormV,

 

You may follow the steps below instead if you are encountering an issue with the NETGEAR Genie on your Windows 10 device.

 

1. Install the latest version of NETGEAR Genie. You may use the download link below.

http://netgear.com/home/discover/apps/genie.aspx

2. Once you have successfully installed the program, navigate to C:\Program Files (x86)\NETGEAR Genie\bin
3. Delete the drivers folder.
4. Download the drivers for the previous version of NETGEAR Genie using the download link below.

https://drive.google.com/file/d/0Bz-pjmQaYmk6Z0xTX3d3SVFLZ0k/view?usp=sharing

5. Unzip the file to your preferred location (Desktop would be easy to locate). It will contain the drivers folder.
6. Copy the drivers folder that you have just unzipped and navigate back to C:\Program Files (x86)\NETGEAR Genie\bin
7. Paste the drivers folder.
8. Relaunch the NETGEAR Genie program

 

Regards,

 

Dexter

Community Team

NormV's avatar
NormV
Aspirant
Feb 29, 2016

Thank you for assistance. The instructions are very clear and in the end Netgear Genie now works.

 

Once again, thank you

 

Norm

  • swbimny's avatar
    swbimny
    Aspirant
    Apr 16, 2016

    Are you saying Genie now works?  I just tried to load on my laptop, windows 10 and I'm still getting the same error as of 4/16/2016