2. Once you have successfully installed the program, navigate to C:\Program Files (x86)\NETGEAR Genie\bin
3. Delete the drivers folder.
4. Download the drivers for the previous version of NETGEAR Genie using the download link below.
5. Unzip the file to your preferred location (Desktop would be easy to locate). It will contain the drivers folder.
6. Copy the drivers folder that you have just unzipped and navigate back to C:\Program Files (x86)\NETGEAR Genie\bin
7. Paste the drivers folder.
8. Relaunch the NETGEAR Genie program
Hi, I just want to update you on what is going on in the world of Windows 10 and the program you are suggesting everyone. The program that you link to people may only work with those who are running the newly installed Windows 10....But the build is 10240. That is the first released RTM build for the public. However, Windows has been given a huge update and there is a new build that was released in October I believe and that build is 10586. The reason why I mention this is the download link or any other "previous versions" of Netgear Genie application you give to the user in trouble, the program will not work due to the fact it does not work on Windows 10 Build 10586. I know this because I recently installed Windows 10 Build 10240, installed "Netgear Genie" and it worked as mentioned. I then updated to Build 10586, It did not work anymore. I uninstalled the program, reinstalled it using this link: http://netgear.com/home/discover/apps/genie.aspx and it "did not" work. I also tried various methods I found of yours on the forums....again, they did not work. So I did a clean install of Windows Build 10586. The Genie App regardless of which version and which method, it does not matter which method...that I stress; does not work.
So the only solution for this is to write up the Genie app so it works with all newer builds of Windows 10. Otherwise, the router will be accessed via IP address. So Please Dexter JB, would you be so kindly to take this humble info I gave to you and find solutions for the Genie App that "will not" work on "Windows 10 Build 10586 or higher"? I do what you do know as well, Build 10586 is not an insider preview or beta build for Windows 10. It is an update for Windows 10 and that would be equivalent to Windows 7 updating to Windows 7 SP1 or Windows 8 to Windows 8.1.
Netgear Genie was working fine on Windows 10 64 bit until Microsoft recent Windows 10 update. When can we expect a fix from Netgear for this problem? Windows log text is below. Faulting application name: NETGEARGenie.exe, version: 2.3.1.0, time stamp: 0x55ba05d8 Faulting module name: GeniePlugin_Map.dll, version: 0.0.0.0, time stamp: 0x564ae1bf Exception code: 0xc0000005 Fault offset: 0x001ac72c Faulting process id: 0x26f8 Faulting application start time: 0x01d1ade0c4f9b7cf Faulting application path: C:\Program Files (x86)\NETGEAR Genie\bin\NETGEARGenie.exe Faulting module path: C:\Program Files (x86)\NETGEAR Genie\bin\GeniePlugin_Map.dll Report Id: fd3fd140-94a0-4826-ba33-bd91ce7be619 Faulting package full name: Faulting package-relative application ID:
Why can't there be a link from the Downloads section of the NetGear website. This is frustrating. Can you please post a link to an older version again?
I tried the process you outlined and replaced the dll files and it did not work. I tried it again after you replied to this message and I can still not get it to work. Can you please post a link to an older version of NetGear Genie that works with Windows 10?
The latest version should have no issues with Windows 10. Below is my previous response containing the link for both the latest version and the previous version that was proven to work with Windows 10 as well.
You can download the latest version of the NETGEAR Genie app/program using the link below.
@DexterJB Well then, I must be an idiot and need to find a router solution that I can use. I tried your solution several times and still get the same crash message. I guess it is time for me to move on from NetGear as a preferred device.
Netgear Genie crashes after loading on my Windows 10 PC. I have tried the older version and replacing the drivers as well as trying to run it in compatability mode. Any new suggestions?
It has been crashing doesn't matter what I do. I downloaded the new version, the old version, changed the drivers. same result. Please help. Also, I want to update the firmware, How can I do it? Do I need to call the ISP (I really don't want to call them, they are pain the the A*s"
On my Windows 7, the app crashes as well. Opening the debugger, and inspecting the stack pointed to NETGEAR_PLC_L2_API.dll. However deleting the file caused no change in the behaviour.
I am running the NETGEAR Genie v2.4.1.0. After deleting the above file, the app did not crash.
Model: Genie|Desktop| Mobile| and Product Setup Genie
