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Re: Netgear Genie Keeps Crashing

Fastgz
Aspirant

Netgear Genie Keeps Crashing

Faulting application name: NETGEARGenie.exe, version: 2.4.1.0, time stamp: 0x00030000
Faulting module name: GeniePlugin_Map.dll, version: 0.0.0.0, time stamp: 0x06046250
Exception code: 0xc0000005
Fault offset: 0x0027c526
Faulting process id: 0xb14
Faulting application start time: 0x01d2ba3661d38a2e
Faulting application path: C:\Program Files (x86)\NETGEAR Genie\bin\NETGEARGenie.exe
Faulting module path: C:\Program Files (x86)\NETGEAR Genie\bin\GeniePlugin_Map.dll
Report Id: aeb7c59f-b445-4b2b-b29a-859a2ac31340
Faulting package full name:
Faulting package-relative application ID:

Message 1 of 5
DexterJB
NETGEAR Moderator

Re: Netgear Genie Keeps Crashing

Hi @Fastgz,

 

1. What is the model number and firmware version of your device?

2. Have you tried re-installing the app?

3. What is the operating system of your computer?

4. Does the issue persist on your other devices (Windows, MAC)?

 

Regards,

 

Dexter

Community Team

Message 2 of 5
Fastgz
Aspirant

Re: Netgear Genie Keeps Crashing

Firmware Version
V1.0.3.36_1.1.25            Nighthawk X6 R8000      

 

Yes Ive reinstalled the app Im using windows 10 pro the issues happens to all other devices windows.

Message 3 of 5
DexterJB
NETGEAR Moderator

Re: Netgear Genie Keeps Crashing

Hi @Fastgz,

 

Please try installing the previous version of NETGEAR Genie and check if the issue persists. Download link is below.

 

http://files.netgear-support.com/go/?a=d&i=x0JCT2aDO1

 

Regards,

 

Dexter

Community Team

Message 4 of 5
CassAttack19
Aspirant

Re: Netgear Genie Keeps Crashing

My Netgear Genie contiues to crash (around six times today so far). It looks like in prior threads this has been an issue since 2013? Also, the link has expired and cannot download the older version.

 

I am using a MAC laptop.

Message 5 of 5
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