NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Netgear Genie Locks Up (Mac El Capitan)
After 1st use of Genie (changed Name to be included on public list of networks and a new password), successfully accessed internet on the MAC and also, after changing to new name and password (of rou...
Hi HowardP,
1. What is the firmware version of the router?
2. Are you trying to change the router password?
3. You can try using another device (Android, iOS, another computer).
Regards,
Dexter
Community Team
Don't know version, or how to look at current version or how to update firmware. I have tried to access information from the reoter by keying in the address, but it does not respond using my macair. El Capitan is installed. I have been successful changing the router user name but which it is known ( fo the 2.4) ), and also the passwod. I am able to use wifi successf
ould like to use the genie for, is to change some additional settings/parameters to hopefully make my router more secure. I do not understand the terminology used for some of these settings and was hoping the genie could help me.Hi HowardP,
1. Please try using another browser (Chrome, Firefox, Safari).
2. Please using another device (smartphone, tablet, another computer).
3. Please make sure that you are entering the correct router admin password.
Regards,
Dexter
Community Team