Now that all is up and running from a less than perfect installation on Thew Nighthawk X6 R7900, I do have a question about an issue that keeps recurring. If I leave the PC for a while, I get the following runtime error in a dialogue box:
MS Visual C++ Run Time Library. Runtime error! Program C:\.....netgeargenie.exe. This application has requested the Runtime to terminate it in an unusual way. Please cvontact the application's support team for more information.
Hi Elaine, Network Genie is V2.4.36 running on a Dell PC with Windows 10 Pro V1607. No I haven't tried uninstalling and reinstalling and will give it a try.
This error comes up after Network Genie has been minimized and has been running for a while.
I have this same issue, just got my Netgear Nighthawk R7000 yesterday and set it up last night and installed the Genie software on my Windows 10 laptop and the software runs for maybe 20 min or so then crashes with the same runtime error.
Model: R7000|Nighthawk AC1900 Dual Band WiFi Router
No change after uninstall and reinstall. For instance, I started Network Genie first thing this morning and now four hours later have the runtime message with the app cancelled. Malwarebytes did a scheduled scan earlier so not sure if these two programs conflicted.
Hi Dexter, uninstalled newest version and installed older version and then computer and netgenie for several hours. Malwarebytes did a scheduled scan while we were out and I came back home to the MS Visual C++ Runtime Error. Possibly a conflict with Malwarebytes or something Windows 10 V1607 does not like.
That is indeed possible. You can try and isolate it further by disabling Malwarebytes if that is an option. I have the previous version and latest version of the program running on two different Windows 10 computers with the latest updates (1607).
