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Forum Discussion

raydeo's avatar
raydeo
Aspirant
Jan 08, 2017

Netgear Genie MS Visual C++ Runtime Error

Now that all is up and running from a less than perfect installation on Thew Nighthawk X6 R7900, I do have a question about an issue that keeps recurring. If I leave the PC for a while, I get the fol...
Genie
ElaineM's avatar
ElaineM
NETGEAR Employee Retired
Jan 12, 2017

Thanks! Feel free to give us an update as soon as you have reinstalled it. 

raydeo's avatar
raydeo
Aspirant
Jan 13, 2017

No change after uninstall and reinstall. For instance, I started Network Genie first thing this morning and now four hours later have the runtime message with the app cancelled. Malwarebytes did a scheduled scan earlier so not sure if these two programs conflicted.

    • raydeo's avatar
      raydeo
      Aspirant
      Jan 17, 2017

      Hi Dexter, uninstalled newest version and installed older version and then computer and netgenie for several hours. Malwarebytes did a scheduled scan while we were out and I came back home to the MS Visual C++ Runtime Error. Possibly a conflict with Malwarebytes or something Windows 10 V1607 does not like.

       

      Thanks, Bruce

      • DexterJB's avatar
        DexterJB
        NETGEAR Moderator
        Jan 17, 2017

        Hi raydeo,

         

        That is indeed possible. You can try and isolate it further by disabling Malwarebytes if that is an option. I have the previous version and latest version of the program running on two different Windows 10 computers with the latest updates (1607).

         

        Regards,

         

        Dexter

        Community Team