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Loganrun's avatar
Loganrun
Tutor
Sep 13, 2018

Netgear Genie Version 2.4.38 Troubleshooting

Recently updated Genie desktop software (ver 2.4.38) on Mac (ver 10.13.6).  Software will now show Network Map in continual scanning and not update devices.  I have uninstalled and reinstalled and st...
Mairako's avatar
Mairako
Tutor
Sep 15, 2018

I have exactly the same problem. After the last update of netgenie 2.4.38 on a Mac (MacOS High Siera 10.13.6) Netgear genie connects on the router in the Router Setting Tab, but the network displays exactly the same image as  Loganrun posted. I rescan but nothing... The same with my iphone app.