I checked for both Ipad and iphone and the only version available is 2.4.18, that is the latest available. Do you know when they might push out the update at Apple App Store.
If the latest update has not yet been pushed out for you, what you can do as a temporary work around is to setup a router password that is at least 8 characters long then, the login button should be enabled on the NETGEAR Genie app.
With the latest version of Genie for Android (2.4.20) getting this message "Netgear router is not found or is no supported....." It's the X4 R7500 router which is supported on the list. Geniw is not working now (was fine) with my Android phone or Samsung android tablet. Thoughts?
Tries two android devices, Galaxy S5 phone with latest 5.0 and Samsung Tab Pro w/ android 5.0. Was working a while ago (last time I tired it) and not now. Yes, uninstalled and reinstalled on both devices. FYI (not related to the issue) just purchased and installed the Netgear EX7000 Extender, set up easy and works great!
I was able to test on the same router with the same firmware and it works fine. Please make sure that you are connected to the router's network and not the extender's network when logging in on any of your devices.
I'm for sure on the same network (not the extender) and I did get it to work a few times with my phone but never with my tablet. But the next time I try it, same message. Seems like either an App stability issue or it's just not allowed to recognize my router.
For isolation purposes, I recommend performing a firmware re-flash then reset and reconfigure the router. You may refer to the links below for the steps.
First time using the Forum and will see if this'll work since I'm past my warranty.
I have an R7000 router from Netgear. Check.
I have a Windows 10 computer with latest updates. Check.
I can login using 192.165.1.1 and it says that there are no new firmware updates so that should mean I have the latest firmware for my router. Check.
Using the Netgear Genie PC App, it will not login. It will time out. Check.
Using the Netgear Genie App for iPod Touch 5 Generation with all the latest updates, it will not login. Check.
The Genie Apps did work previously even though I didn't really change anything on them. I updated the router a while back and the apps suddenly stopped working. Have power cycled before update when modem stopped working and Genie apps still worked. Have power cycled since and Genie apps still don't work. Check. Check. Check. Check.
You need to download the router firmware again. Then manually install it to the router from a pc connected directly through an Ethernet cable, NOT through a wireless connection. Did this and my connectivity was restored.
Manual restore router firmware from Ethernet cable connected notebook or PC. Sadly keeps happening with recent Android updates. This manual restoration of the firmware fixes the issue each time for me.
