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Forum Discussion

sweathogsparky's avatar
sweathogsparky
Aspirant
Sep 12, 2015

Netgear Genie android app cannot login

When I try logging into my R7000 using the Android Netgear Genie app, I get a message stating "The network connection is busy, try again later. If it fails constantlly, power cycle your NETGEAR route...
Genie
DexterJB's avatar
DexterJB
NETGEAR Moderator
Sep 14, 2015

Hi sweathogsparky,

 

I will need the following information for me to provide you with a recommendation:

 

1. What version of the NETGEAR Genie app are you using?

2. What Android version is your device using?

3. Have you tried using another Android or iOS device?

 

Regards,

 

Dexter

Community Team

southland's avatar
southland
Tutor
Sep 18, 2015

Hi guys,

 

I have the same issue here trying to log with the Genie App on iphone.

 

I can access my router on the browser, also genie app on my mac running OS X normally, but never been able to log in with the genie app on my iphone.

 

Please fix this NETGEAR.

 

Error message "Failed to log into the router power cycle the router and try again"

 

Thanks,

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Sep 18, 2015

    Hi southland,

     

    I will need the following information:

     

    1. May I know what version of the NETGEAR Genie app are you using?

    2. What is the iOS version of the iPhone?

    3. Has it worked before?

    4. Have you tried using another iOS or Android device?

     

    Regards,

     

    Dexter

    Community Team

    • southland's avatar
      southland
      Tutor
      Sep 18, 2015

      Hi Dexter,

       

      Sure.

       

      1. May I know what version of the NETGEAR Genie app are you using?

      Genie App version 2.4.12

       

      2. What is the iOS version of the iPhone?

      iOS 9

       

      3. Has it worked before?

      Never worked, tried many different devices (iphones).

      4. Have you tried using another iOS or Android device?
      Tried on a tablet using android, it worked.

      • DexterJB's avatar
        DexterJB
        NETGEAR Moderator
        Sep 18, 2015

        Hi southland,

         

        May I know what is the model number and the firmware version of the router? Also, please try resetting the router then reconfigure it. After you have the router setup, uninstall and re-install the NETGEAR Genie app then try logging back in.

         

        Regards,

         

        Dexter

        Community Team