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Forum Discussion

sweathogsparky's avatar
sweathogsparky
Aspirant
Sep 12, 2015

Netgear Genie android app cannot login

When I try logging into my R7000 using the Android Netgear Genie app, I get a message stating "The network connection is busy, try again later. If it fails constantlly, power cycle your NETGEAR route...
Genie
sweathogsparky's avatar
sweathogsparky
Aspirant
Sep 20, 2015

Hello Dexter,

 

My sincere apologies for the late reply.

 

1. What version of the NETGEAR Genie app are you using?

I am using 2.4.8

 

2. What Android version is your device using?

I am on 5.0.1

 

3. Have you tried using another Android or iOS device?

I have tried other Android phones with the same build. I don't have access to an iOS device, eww yucky:P

 

Edit to add that I am using router model R7000 with firmware: 1.0.4.30

 

Thank you

Meo034's avatar
Meo034
Aspirant
Sep 23, 2015

I have the same issue where the Genie app on my IPhone or IPad will not let me login unless the default password is set back to password.  

  • DexterJB's avatar
    DexterJB
    NETGEAR Moderator
    Sep 23, 2015

    Hi Meo034,

     

    I will need the following information:

     

    1. What is the iOS version for the iPhone and the iPad?

    2. Does it work on your other devices (computers, Android devices)?

    3. What is the NETGEAR Genie app version?

     

    Regards,

     

    Dexter

    Community Team