Forum Discussion

Aspirant

Sep 12, 2015

Netgear Genie android app cannot login

When I try logging into my R7000 using the Android Netgear Genie app, I get a message stating "The network connection is busy, try again later. If it fails constantlly, power cycle your NETGEAR route...

Genie

DexterJB

NETGEAR Moderator

Sep 22, 2015

Hi southland,

I believe we have properly isolated it and it seems to be an interoperability issue on the iOS app. This case will be taken note of and I suggest keeping an eye out on the next update for the NETGEAR Genie app in the event that a fix will be provided.

Regards,

Dexter

Community Team

southland

Tutor

Sep 28, 2015

Hi Dexter,

Appreciate your help.

In upgraded to the new app already, but Im not able to login as the login button is always greywed out, even after typing my password, Ip, or with automatic IP.

Thanks,

DexterJB
NETGEAR Moderator
Sep 28, 2015
Hi southland,

Can you try using another iOS device? If it is not available, please reset and reconfigure the router.

Regards,

Dexter

Community Team
- southland
  Tutor
  Sep 29, 2015
  Hi Dexter,
  
  I think the problem is on the new version just released. Because before that I was able to press on the login button, but was getting the error message. Now with this new version the login button keeps grayed out.
  Please check photos on attachment.
  - DexterJB
    NETGEAR Moderator
    Sep 29, 2015
    Hi southland,
    
    After you have updated to the latest version of the app, may I know if you have tried uninstalling and re-installing the app? Have you tested another iOS device as well?
    
    Regards,
    
    Dexter
    
    Community Team