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Forum Discussion
Netgear Genie android app cannot login
When I try logging into my R7000 using the Android Netgear Genie app, I get a message stating "The network connection is busy, try again later. If it fails constantlly, power cycle your NETGEAR route...
I am having the same extact issue. I am running 9.0.2 IOS on my IPad, everything was working fine until recently updated the Genie App and now the login greyed out unless I type password in the password field. The Genie App is 2.4.18. I thought it may have been because I was running an older version of Netgear F/W on my R7000. I was running V1.0.30.80 - so I upgraded to V1.0.4.28. Factory Reset Router and same freaking issue. I removed and reinstall the Genie App and same issue. I wish I could download the older version of the Genie App becasue it was working without any issues. Netgear obivously broke something in 2.4.18. Works fine from Android. Anyluck this will be fixed before 2016.
Hi southernclipper,
Please try downloading the latest version of the app which is version 2.4.22.
Regards,
Dexter
Community Team
I checked for both Ipad and iphone and the only version available is 2.4.18, that is the latest available. Do you know when they might push out the update at Apple App Store.
Thanks for the quick reply
Steve
Hi southernclipper,
If the latest update has not yet been pushed out for you, what you can do as a temporary work around is to setup a router password that is at least 8 characters long then, the login button should be enabled on the NETGEAR Genie app.
Regards,
Dexter
Community Team