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Netgear Genie crashes randomly.
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Netgear Genie crashes randomly.
I have a Netgear Netgear WNDR3700v4. I recently updated the software. Now, the genie crashes randomly. I have an iMac runing El Capitan 10.11.6. After genie crashes, I can restart it with no problems and no apparent ill effects. I worry about the underlying cause and wonder if there are bad things happening I don't know about.
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Re: Netgear Genie crashes randomly.
Hi Dexter,
Thanks for the help. I reinstalled the Genie app and everything is working fine. I don't (yet) have genie installed on my other devices, so can't tell if the proble was cross-platform.
Thanks again
Phil
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Re: Netgear Genie crashes randomly.
I spoke too soon: Genie just crashed.
Genie takes a fair length of time to launch - longer than Safari, for example. I also tend to hit the "deny" button when genie asks to accept incoming connections. Not sure either has anything to do with the problem, but thought I would mention them.
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Re: Netgear Genie crashes randomly.
Genie Version 2.4.38 goes down in Windows 10 (up2date) very often here, too ... when sitting in the background or minimized.
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Re: Netgear Genie crashes randomly.
Hi all,
This has been reported to engineering already and a fix will be integrated on the next update. Please make sure you check for the update.
Regards,
Dexter
Community Team
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Re: Netgear Genie crashes randomly.
Having followed the uninstall/reinstall advice here, I am seeing the same issue.
I am using Windows 10. Version 1607 (OS Build 14393.969). Netgear Genie Version 2.4.38
AC1750|C6300 Router
I know there is a comment which says it has already been reported and a fix is forthcoming. I am pasting in two event log Application Error 1000 Events just in case it might help.
=============================
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Re: Netgear Genie crashes randomly.
Thanks,
Carey
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Re: Netgear Genie crashes randomly.
Mine is still shutting down unexpectedly. I go to look for it only to find it shut down. No crash report.
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Re: Netgear Genie crashes randomly.
Hi, Have the same problem with network genie randomaly crashing / shutting down, even after its been removed via programs add & remove thing in win 8.1 x 64, task bar still shows the icon.
it seem to never close down correctly and since install has caused problems with ether over mains lan utility, strange
only after a reboot does it clear from task bar.
kind of hoping that was to be fixed by now.
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Re: Netgear Genie crashes randomly.
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Re: Netgear Genie crashes randomly.
Hi all,
Please try using the previous version linked below.
http://files.netgear-support.com/go/?a=d&i=0dj7jLmyKy
Regards,
Dexter
Community Team
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Re: Netgear Genie crashes randomly.
Do have a mac version for the same issue. Netgenie keeps randomly crashing. I reopen and within 2 hours it's crashed again.
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Re: Netgear Genie crashes randomly.
...and here we are udates later and for me, genie now crashes (everytime) within minutes, on a desktop running windows 7....I never had a problem with genie on my notebook running windows 10?!?
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Re: Netgear Genie crashes randomly.
Same here - constant Netgear Genie crashes EVERY time within seconds of running the desktop app (Win7):
Faulting application name: NETGEARGenie.exe, version: 0.0.0.0, time stamp: 0x501f2662
Faulting module name: SvtNetworkTool.dll, version: 0.0.0.0, time stamp: 0x507d1e59
Exception code: 0xc0000005
Fault offset: 0x000014ad
Faulting process id: 0x20c0
Faulting application start time: 0x01d3858bfc9e24b5
Faulting application path: C:\Program Files (x86)\NETGEAR Genie\bin\NETGEARGenie.exe
Faulting module path: C:\Program Files (x86)\NETGEAR Genie\bin\SvtNetworkTool.dll
Report Id: 3ba65cb5-f17f-11e7-8629-864332c57706
Is there any solution ... yet!!!?
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