Netgear Genie crashes randomly.

[pmhowe]

I have a Netgear Netgear WNDR3700v4. I recently updated the software. Now, the genie crashes randomly. I have an iMac runing El Capitan 10.11.6. After genie crashes, I can restart it with no problems and no apparent ill effects.  I worry about the underlying cause and wonder if there are bad things happening I don't know about.

[DexterJB]

Hi @pmhowe,

Please try uninstalling and re-installing the app/program. Also, does the issue persist on your other devices?

Regards,

Dexter

Community Team

[pmhowe]

 Hi Dexter,

Thanks for the help. I reinstalled the Genie app and everything is working fine. I don't (yet) have genie installed on my other devices, so can't tell if the proble was cross-platform.

Thanks again

Phil

[pmhowe]

I spoke too soon: Genie just crashed.

Genie takes a fair length of time to launch - longer than Safari, for example. I also tend to hit the "deny" button when genie asks to accept incoming connections. Not sure either has anything to do with the problem, but thought I would mention them.

[schumaku]

Genie Version 2.4.38 goes down in Windows 10 (up2date) very often here, too ... when sitting in the background or minimized.

[DexterJB]

Hi all,

This has been reported to engineering already and a fix will be integrated on the next update. Please make sure you check for the update.

Regards,

Dexter

Community Team

[careys]

Having followed the uninstall/reinstall advice here, I am seeing the same issue.

I am using Windows 10. Version 1607 (OS Build 14393.969). Netgear Genie Version 2.4.38

AC1750|C6300 Router

I know there is a comment which says it has already been reported and a fix is forthcoming. I am pasting in two event log Application Error 1000 Events just in case it might help.

=============================

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

  <Provider Name="Application Error" />

  <EventID Qualifiers="0">1000</EventID>

  <Level>2</Level>

  <Task>100</Task>

  <Keywords>0x80000000000000</Keywords>

  <TimeCreated SystemTime="2017-04-02T18:19:24.771920300Z" />

  <EventRecordID>23902</EventRecordID>

  <Channel>Application</Channel>

  <Computer>Carey</Computer>

  <Security />

  </System>

- <EventData>

  <Data>NETGEARGenie.exe</Data>

  <Data>2.4.1.0</Data>

  <Data>00030000</Data>

  <Data>GeniePlugin_Map.dll</Data>

  <Data>0.0.0.0</Data>

  <Data>06046250</Data>

  <Data>c0000005</Data>

  <Data>0022efd0</Data>

  <Data>28b4</Data>

  <Data>01d2abd73f751548</Data>

  <Data>C:\Program Files (x86)\NETGEAR Genie\bin\NETGEARGenie.exe</Data>

  <Data>C:\Program Files (x86)\NETGEAR Genie\bin\GeniePlugin_Map.dll</Data>

  <Data>1d3eed25-005c-4bb0-96e0-21bde200c828</Data>

  <Data />

  <Data />

  </EventData>

  </Event>

[careys]

 2nd Event

==========================================

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

  <Provider Name="Application Error" />

  <EventID Qualifiers="0">1000</EventID>

  <Level>2</Level>

  <Task>100</Task>

  <Keywords>0x80000000000000</Keywords>

  <TimeCreated SystemTime="2017-04-02T19:17:24.953772200Z" />

  <EventRecordID>23931</EventRecordID>

  <Channel>Application</Channel>

  <Computer>Carey</Computer>

  <Security />

  </System>

- <EventData>

  <Data>NETGEARGenie.exe</Data>

  <Data>2.4.1.0</Data>

  <Data>00030000</Data>

  <Data>msvcrt.dll</Data>

  <Data>7.0.14393.0</Data>

  <Data>57899155</Data>

  <Data>c0000005</Data>

  <Data>000885d6</Data>

  <Data>137c</Data>

  <Data>01d2abde9bd087f6</Data>

  <Data>C:\Program Files (x86)\NETGEAR Genie\bin\NETGEARGenie.exe</Data>

  <Data>C:\WINDOWS\System32\msvcrt.dll</Data>

  <Data>c988ca90-40cd-46ef-b001-b4ceb9035bae</Data>

  <Data />

  <Data />

  </EventData>

  </Event>

Thanks,

   Carey

[mar63]

Mine is still shutting down unexpectedly.  I go to look for it only to find it shut down.  No crash report.  

[jonnny]

Hi, Have the same problem with network genie randomaly crashing  /  shutting down, even after its been removed via programs add & remove thing in win 8.1 x 64, task bar still shows the icon.

 it seem to never close down correctly and since install has caused problems with ether over mains lan utility, strange

only after a reboot does it clear from task bar.

kind of hoping that was to be fixed by now.

[krisdude007]

Can we not downgrade the app? We know we can downgrade the netgear router firmware

[DexterJB]

Hi all,

Please try using the previous version linked below.

http://files.netgear-support.com/go/?a=d&i=0dj7jLmyKy

Regards,

Dexter

Community Team

[chargersfan]

Do have a mac version for the same issue. Netgenie keeps randomly crashing. I reopen and within 2 hours it's crashed again.

[bobbysee]

...and here we are udates later and for me, genie now crashes (everytime) within minutes, on a desktop running windows 7....I never had a problem with genie on my notebook running windows 10?!?

[steveecrane]

Same here - constant Netgear Genie crashes EVERY time within seconds of running the desktop app (Win7):

Faulting application name: NETGEARGenie.exe, version: 0.0.0.0, time stamp: 0x501f2662
Faulting module name: SvtNetworkTool.dll, version: 0.0.0.0, time stamp: 0x507d1e59
Exception code: 0xc0000005
Fault offset: 0x000014ad
Faulting process id: 0x20c0
Faulting application start time: 0x01d3858bfc9e24b5
Faulting application path: C:\Program Files (x86)\NETGEAR Genie\bin\NETGEARGenie.exe
Faulting module path: C:\Program Files (x86)\NETGEAR Genie\bin\SvtNetworkTool.dll
Report Id: 3ba65cb5-f17f-11e7-8629-864332c57706

Is there any solution ... yet!!!?