Netgear Genie for Mac Installer can not be opened

[SnuggleBuddy]

I am running Mac OS 10.11.6. I'm running Netgear Genie version Version 2.4.22 for Mac OS. There is an Genie update available, 2.4.26, though when I download it, it won't install and I get a pop up stating: Netgeargenieinstaller can not be opened. No mountable file systems. It doesn't matter if I use the Genie app or if I download it from Netgear's website. Is the installer corrupted or something else? I have tried disabling anti-virus, tried everything I can think of. Any suggestions?

[abubasim · Accepted solution]

I have the same problem. The downloaded install image for Genie version 2.4.26 is formatted in APFS format. It won't install on any older version of Mac OS than High Sierra, so the update description saying that 'minimum Mac OS version is 10.7.5' is wrong. 

[SnuggleBuddy]

Here is a screen grab of the dialog box. screen grab

[scarface4U]

I have the same problem, I'm running OS 10.7.5, do you got any answers? Thanks

[SnuggleBuddy]

Do you get the same dialogue box?

[scarface4U]

YES!

[kdruffel]

I am having the same problem, same error message screen.

[abubasim · Accepted solution]

I have the same problem. The downloaded install image for Genie version 2.4.26 is formatted in APFS format. It won't install on any older version of Mac OS than High Sierra, so the update description saying that 'minimum Mac OS version is 10.7.5' is wrong. 

[ScubaRo]

Just keeping the discussion alive as I have the same issue.

Any solutions Netgear ??

[SnuggleBuddy]

Thanks Abubasim,

That makes sense then. That explains why when the .dmg disk image tries to open there is no mountable file system to be found.

Thanks,

 Snugglebuddy

[scarface4U]

Thanks

[kdruffel]

Hoping Netgear will see these posts and fix the file!!

[abubasim]

I doubt technical NETGEAR staff are visiting these forums. They most likely have a contractor company doing the moderation. It's popular with companies creating these types of forums where the users help each other, giving the illusion that you receive direct technical support from the company without paying for it.

[Gordon2]

I am running Mac El Capitan (OS 10.11.6) and I am having the same problem. The installer refuses to open, offering up the same error message as mentioned here above.

[RichnSpirit777]

Genie will not install on my Mac..I am having an issue as well this download will not install on my Mac vers 10.11

[DexterJB]

Hi all,

Please try installing the previous version of Genie linked below.

http://files.netgear-support.com/go/?a=d&i=AvJtLi1CBA

Regards,

Dexter

Community Team

[abubasim]

Thanks Dexter. That is the version I already have installed: 2.4.22. This is the version that keeps crashing. The app offers the upgrade to 2.4.26 and this cannot be installed as the downloaded DMG file was prepared on a Mac running High Sierra, resulting in it being APFS format, which cannot be opened on any older version of Mac OS. This is in spite of your upgrade description saying 'Recommended minimum Mac OS version is 10.7.5.' In reality, due to the APFS package format, the minimum Mac OS required is 10.13.