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Re: Netgear Genie for iOS and R8000

Papa_p
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Netgear Genie for iOS and R8000

Netgear genie does not work?
Message 1 of 8
McLier
Aspirant

Re: Netgear Genie for iOS and R8000

I think so.

That app cannot even show right my 3 wifi name
Message 2 of 8
Viper9
Aspirant

Re: Netgear Genie for iOS and R8000

Is have the same problem night al r8000 don 't work without genie
Message 3 of 8
Papa_p
Star

Re: Netgear Genie for iOS and R8000

The old Netgear Genie worked fine with the R8000. As soon as they upgraded Genie it stopped working. I left a bad review on the App Store. They replied and said to email them at netgeargenie@netgear.com. I have sent several emails to get support. Not once have they responded. I checked both my inbox and junk mail and there was not one response from netgear. There is zero support from Netgear.
Message 4 of 8
DexterJB
NETGEAR Moderator

Re: Netgear Genie for iOS and R8000

Hi all,

 

This has been reported to engineering and is being worked on. We will provide an update once available.

 

Regards,

 

Dexter

Community Team

Message 5 of 8
Papa_p
Star

Re: Netgear Genie for iOS and R8000

Yeah this has been going on for months, Your engineers are very slow.

Message 6 of 8
Papa_p
Star

Re: Netgear Genie for iOS and R8000

Still waiting for Netgear support to contact me back after emailing netgeargenie@netgear.com. Absolutly terrable. No support. No responces. Even say your working a a solution and not ignore the emails. ZERO SUPPORT from NETGEAR.

Message 7 of 8
vickyrao
Star

Re: Netgear Genie for iOS and R8000

Same here.. I had troubles contacting their support. I submitted ticket before my 90days expired and no response from them. And now, i have no possible way to contact them. 

Message 8 of 8
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