Netgear Genie for iPhone is getting router not found or not supported since 10/5/16 upload

[Smlucas]

after downloading the latest version of Netgear Genie for iPhone I'm getting "router not found or not supported". Nothing on my network has changed except for this app in over a year. In home wifi works everyday and all devices can communicate. I have a WNDR3400v2 router and I'm trying to access the router as I have every week in the past from an iPhone running iOS Vers. 9.3.5.

Today is 10/10/16. The Netgear genie I'm running is 2.4.3 Dated 10/5/16. My router firmware version is V1.0.0.52. BTW the Windows Vers 2.4.32 works okay on Windows 7

[r7000users]

I only used the app for local management as I didn't enable remote management feature.   I also found the new IOS app no longer discover my router.  I found a workaround by I select "Enter router's IP Address manually" and type in the IP address of the router.   

[KenS2016]

Thank you so much!  Manually inputting the IP address worked!  Never had to do that before, but the Genie app on my iPhone is now working again.  You are a superstar!

[rameshms]

I didn't get a chance to try manually input of IP address. The recent update fixed the issue.

I received an email from Netgear support asking me to remove the app and reinstall it. 

It worked but then problem came back again. Also it wiped out all the names i had for my devices 😞

[DexterJB]

Hi @rameshms,

If you have already uninstalled and reinstalled the iOS app, please try rebooting the router.

Regards,

Dexter

Community Team