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Netgear Genie not working correctly with iOS 10 or Mac Sierra

Davidmeronuck
Aspirant

Netgear Genie not working correctly with iOS 10 or Mac Sierra

Netgear Genie App doesnt recognize my R7000 is on the network once I updated to iOS 10.
Also on Mac updated to Sierra, the Netgear Genie app crashes.
In both cases, I have deleted and reinstalled to attempt fix, however they continue to fail.
Message 1 of 21

Accepted Solutions
Davidmeronuck
Aspirant

Re: Netgear Genie not working correctly with iOS 10 or Mac Sierra

Thanks everyone. The updated app took care of the problem for me. Hopefully for all.

View solution in original post

Message 14 of 21

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DexterJB
NETGEAR Moderator

Re: Netgear Genie not working correctly with iOS 10 or Mac Sierra

Hi @Davidmeronuck,

 

Uninstalling then reinstalling the iOS app normally resolves the issue. Have you tried rebooting the router then try logging back in again?

 

Regards,

 

Dexter

Community Team

Message 2 of 21
Ronhauck
Star

Re: Netgear Genie not working correctly with iOS 10 or Mac Sierra

Most time I can login with iOS 10 but if I try to go to wireless setup it won't work. iPhone iPad the same
Message 3 of 21
Ronhauck
Star

Re: Netgear Genie not working correctly with iOS 10 or Mac Sierra

I had it tonight working on ios9 updated to 10 won't work
Message 4 of 21
Davidmeronuck
Aspirant

Re: Netgear Genie not working correctly with iOS 10 or Mac Sierra

Thanks for your responses. I updated the iOS app and it is now working for me. Hopfully that fixes for all. Dave 

Message 5 of 21
Ronhauck
Star

Re: Netgear Genie not working correctly with iOS 10 or Mac Sierra

Glad it worked for you I updated new app last night. I can longin but can't go the wireless settings says something about can't get that info router not resploning.
Message 6 of 21
DexterJB
NETGEAR Moderator

Re: Netgear Genie not working correctly with iOS 10 or Mac Sierra

Hi @Davidmeronuck,

 

Thank you for responding and for the confirmation.

 

Regards,

 

Dexter

Community Team

Message 7 of 21
DexterJB
NETGEAR Moderator

Re: Netgear Genie not working correctly with iOS 10 or Mac Sierra

Hi @Ronhauck,

 

Have you tried rebooting the router? If not, please try doing so.

 

Regards,

 

Dexter

Community Team

Message 8 of 21
Ronhauck
Star

Re: Netgear Genie not working correctly with iOS 10 or Mac Sierra

Reset modem back to factory default. Restored both iPhone and iPad. I can only login and see map but cannot open to control anything. iOS 9worked good. Do you have app updated
Message 9 of 21
DexterJB
NETGEAR Moderator

Re: Netgear Genie not working correctly with iOS 10 or Mac Sierra

Hi @Ronhauck,

 

1. Which settings are you looking to change through the Genie app?

2. What version of the app do you have installed?

 

Regards,

 

Dexter

Community Team

Message 10 of 21
Ronhauck
Star

Re: Netgear Genie not working correctly with iOS 10 or Mac Sierra

I login I go to upper left box that says wireless I hit that  on I get a thing that says  netgear router not found or supported make sure not in guest setting an ivp6 not enabled. I have no problem if I use my browser. App is iOS 10

Message 11 of 21
Ronhauck
Star

Re: Netgear Genie not working correctly with iOS 10 or Mac Sierra

Can you email me I will show you screen shots 

Message 12 of 21
DexterJB
NETGEAR Moderator

Re: Netgear Genie not working correctly with iOS 10 or Mac Sierra

Hi @Ronhauck,

 

1. You can post your screenshots here.

2. You can try uninstalling the app and then reinstall the latest version since some have already reported that it has already fixed this issue.

 

Regards,

 

Dexter

Community Team

Message 13 of 21
Davidmeronuck
Aspirant

Re: Netgear Genie not working correctly with iOS 10 or Mac Sierra

Thanks everyone. The updated app took care of the problem for me. Hopefully for all.

View solution in original post

Message 14 of 21
Ronhauck
Star

Re: Netgear Genie not working correctly with iOS 10 or Mac Sierra

Did u get screen shots I uploaded

Message 15 of 21
Ronhauck
Star

Re: Netgear Genie not working correctly with iOS 10 or Mac Sierra

image.jpg

Message 16 of 21
Ronhauck
Star

Re: Netgear Genie not working correctly with iOS 10 or Mac Sierra

I login then got to hit wireless it gives me previous photo 

 

image.jpg

Message 17 of 21
DexterJB
NETGEAR Moderator

Re: Netgear Genie not working correctly with iOS 10 or Mac Sierra

Hi @Ronhauck,

 

Yes, the screenshots have posted. Did you update the app or had it uninstalled and reinstalled?

 

Regards,

 

Dexter

Community Team

Message 18 of 21
Ronhauck
Star

Re: Netgear Genie not working correctly with iOS 10 or Mac Sierra

If you have followed my comments I have restored devices. I have uninstalled and installed app many times 

Message 19 of 21
Ronhauck
Star

Re: Netgear Genie not working correctly with iOS 10 or Mac Sierra

It's the APP I can do everything using safari browser

Message 20 of 21
DexterJB
NETGEAR Moderator

Re: Netgear Genie not working correctly with iOS 10 or Mac Sierra

Hi @Ronhauck,

 

I have sent you a message. Please check your inbox.

 

Regards,

 

Dexter

Community Team

Message 21 of 21
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