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Re: Netgear USB Control Center MacOS Big Sur

JosHoeben
Guide

Netgear USB Control Center MacOS Big Sur

Dear community,

 

After updating my iMac to 11.0.1 (Big Sur) the Netgear USB control center fails.
It spits out the following message when starting up the application: "Installation of the control center was not completed, please try again"

So far I have tried to restart the computer and also reinstalled the USB control center (Latest version available), no changes at all...

Any advice to fix this? Or is this a compatibility issue with the latest IOS version (released 12-Nov-2020) and should I just wait for a version update from Netgear?

 

Regards,
Jos

Model: R7000P|Nighthawk AC2300 Smart WiFi Dual Band Gigabit Router
Message 1 of 27
cooper29
Initiate

Re: Netgear USB Control Center MacOS Big Sur

I got same error: USB Control Center is not correctly installed. Re-install do not solve problem. It happen after system upgrade to big sur.

Model: WNDR4300|N750 Wireless Dual Band Gigabit Router
Message 2 of 27
ApolloDelta
Aspirant

Re: Netgear USB Control Center MacOS Big Sur

I am having the same problems.

 

The firmware will not install.

Model: A6150|AC1200 Dual Band WiFi USB Mini Adapter
Message 3 of 27
soul4tnt
Aspirant

Re: Netgear USB Control Center MacOS Big Sur

Same issue here with v3.1. We need an update asap.

 

Cheers!

 

Message 4 of 27
JosHoeben
Guide

Re: Netgear USB Control Center MacOS Big Sur

Contacted Netgear for support, this is their reply so far:

 

Going back to the reason for your contact, as I understand, the Netgear USB Control Center (v3.1) does not work after you have installed macOS 11.0.1 (Big Sur). Let me inform the right department about your concern. Please give me 24-48 hours. I will immediately update you once I receive a response from them.

Message 5 of 27
soul4tnt
Aspirant

Re: Netgear USB Control Center MacOS Big Sur

...and probably never heard back from support. lol

I doubt they will care about this issue, to be honest.

 

 

 


@JosHoeben wrote:

Contacted Netgear for support, this is their reply so far:

 

Going back to the reason for your contact, as I understand, the Netgear USB Control Center (v3.1) does not work after you have installed macOS 11.0.1 (Big Sur). Let me inform the right department about your concern. Please give me 24-48 hours. I will immediately update you once I receive a response from them.


 

Message 6 of 27
JosHoeben
Guide

Re: Netgear USB Control Center MacOS Big Sur

Let's see, just asked them for an update...
Message 7 of 27

Re: Netgear USB Control Center MacOS Big Sur

i would love to know the answer to this as well. 

Message 8 of 27
JosHoeben
Guide

Re: Netgear USB Control Center MacOS Big Sur

Was in contact with them a couple of times and got an update from their expert today.

Update vom NETGEAR
Hi Jos,

Good day!

This is ##### from Netgear. This is just to update you about the compatibility issue of the USB print utility on BigSurf OS

Firmware has been created that should solve the problem with compatibility.
For the moment the firmware is in the phase of various tests by our engineers
There is no time provided when it will be release in the Netgear site. It will be officially released on our site once it is fully verified.

I will just leave your case open here so we can still have an update .
Message 9 of 27
ApolloDelta
Aspirant

Re: Netgear USB Control Center MacOS Big Sur

Is there at least a beta?

Message 10 of 27
soul4tnt
Aspirant

Re: Netgear USB Control Center MacOS Big Sur

Thanks for the update Jos!

 


@JosHoeben wrote:
Was in contact with them a couple of times and got an update from their expert today.

Update vom NETGEAR
Hi Jos,

Good day!

This is ##### from Netgear. This is just to update you about the compatibility issue of the USB print utility on BigSurf OS

Firmware has been created that should solve the problem with compatibility.
For the moment the firmware is in the phase of various tests by our engineers
There is no time provided when it will be release in the Netgear site. It will be officially released on our site once it is fully verified.

I will just leave your case open here so we can still have an update .



 

Message 11 of 27
JosHoeben
Guide

Re: Netgear USB Control Center MacOS Big Sur

Thank you for your response . However I am not sure if there is a Beta Firmware for this to be release.
But I just check for an update on this and they are working for the firmware and hoping to be release before year ends .
Message 12 of 27
loicka
Aspirant

Re: Netgear USB Control Center MacOS Big Sur

Do we have any news on the update status? Ways to make it work?

 

I recently updated to Big Sur and ran into the same issue. 

I tried calling NETGEAR and was rudely shut down because my warranty expired.....

Model: A6150|AC1200 Dual Band WiFi USB Mini Adapter
Message 13 of 27
cooper29
Initiate

Re: Netgear USB Control Center MacOS Big Sur

No support, no updates. KMA.

Model: AC1450|802.11ac Dual Band Gigabit Smart WiFi router
Message 14 of 27
ApolloDelta
Aspirant

Re: Netgear USB Control Center MacOS Big Sur

If it does not work with Big Sur, can we have our money back?

Model: A6150|AC1200 Dual Band WiFi USB Mini Adapter
Message 15 of 27
soul4tnt
Aspirant

Re: Netgear USB Control Center MacOS Big Sur

I doubt someone from Netgear actually looking into these community posts. Don't keep your hopes up, people.

 

Model: C7800|Nighthawk X4S-AC3200 WiFi Cable Modem Router
Message 16 of 27
JosHoeben
Guide

Re: Netgear USB Control Center MacOS Big Sur

Another update from netgear.
They had some issues and didn't manage to release last year. They are trying to release it by the end of this month.
Message 17 of 27

Re: Netgear USB Control Center MacOS Big Sur


@JosHoeben wrote:
They are trying to release it by the end of this month.

With luck they will fix it before Apple breaks things again.

 

Great to have these reports. Thank you.

Message 18 of 27

Re: Netgear USB Control Center MacOS Big Sur

Thank you. I got rid of the router, found an anternatice through my synology
Message 19 of 27
AreYouWinning
Aspirant

Re: Netgear USB Control Center MacOS Big Sur

So...

What progress has been made yet?

Model: R6400|AC1750 Smart WiFi Router
Message 20 of 27
humito
Aspirant

Re: Netgear USB Control Center MacOS Big Sur

Same Question here

Message 21 of 27
JosHoeben
Guide

Re: Netgear USB Control Center MacOS Big Sur

Short update:
Today my 5th support ticket was created by netgear, still no solution available.

Follow-up is really slow.


Regards

Model: R7000P|Nighthawk AC2300 Smart WiFi Dual Band Gigabit Router
Message 22 of 27
zacklne
Aspirant

Re: Netgear USB Control Center MacOS Big Sur

I just ran into the same problem on Big Sur with an old 4300 router. Looking forward to the update.

Message 23 of 27

Re: Netgear USB Control Center MacOS Big Sur


@zacklne wrote:

I just ran into the same problem on Big Sur with an old 4300 router.


What's that? Not a recognisable Netgear model.

 

If it is an "EOL" job it may never happen.

Message 24 of 27
RonDFW
Aspirant

Re: Netgear USB Control Center MacOS Big Sur

As of June 27, 2021 still not fixed, also done't work on Mac OS 10.15, Catiliana.

Netgear is a good hardware company with a complete clown show for support, software design, and intuitive user experience.

After sever crashs on this 8 month old router, the foreign tech support worker with marginal English tried to sell me "premium" tech support, then told me "no not use the phone app, do not use the phone app" to set up your router, the opposite of the instruction that came in the box with the router.

According to Netgear's app and brower software my router was up to date on it's firmware, which wasn't true because their website had a newer version.

 

Attempting to change my router user name I'm not stuck in a loop were it keeps asking for my password but doesn't recognize it. Looking forward to a hard reboot and having to start over again.

This is the type of quality work and design I would have expected in 2010 for a Window's product. 

Poor customer service, poor documentation, poorly designed and unreliable software other than that, excellent job Netgear.

Model: R7000P|Nighthawk AC2300 Smart WiFi Dual Band Gigabit Router
Message 25 of 27
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